please confirm adsl self-install cost

[zefram]

Hi all,

I did a adsl self-install for my parents in November, but Telkom's account charges R429.82 for "ADSL Installasie".

According to telkom's site, the self-install saves R490 vat inclusive.

 

[charlieharper]

Yes, your not suppose to get charged for that at all.
It cost R429 to get a telkom guy to install it for you.

 

[stefan9]

They probably charged you when they shouldn't have. Has happened to a lot of people. Happened to us when we had adsl installed. Go to a telkom shop and get it sorted out there. They will give you the money back on your next bill.

 

[marine1]

What he said !

 

[mh348]

They probably charged you when they shouldn't have. Has happened to a lot of people. Happened to us when we had adsl installed. Go to a telkom shop and get it sorted out there. They will give you the money back on your next bill.

I also got charged after doing a self install. I requested self-install coutless times but I was still charged, the credited the account after I went to complain.

 

[zefram]

Thanks to all, will to so.