Please fix Telkom Mobile " New User" registration....currently mission impossible!

[D tj]

I use an 8ta pre-paid sim in my Huawei E5331 modem, and purchase data bundles as I need.
Each time I need to top-up the hassle starts...if at home sim into a basic old Nokia...recharge and buy bundle...not to bad, BUT if out on a building site only with the modem no luck...could recharge online via OOB screen but it would not allow a data purchase.

The real "mission impossible" is to try and register the sim and thereby have an account to easily recharge through...
Try and register online.... via New User: The sign-in form presented > Fill in details and tick Accept conditions > All good!
Now the genius moment!
A screen opens and says +- "enter the six digit code SMSed to your mobile number...brilliant, the sim is in my modem.... How now???
I have an iPhone ...sim won't go into phone...
If they gave the option of an alternate email or cell no to send the confirmation code, then possible to break out of this loop.
I eventually managed by using Launch2Net and my E367 stick (an Apple Mac app) ...this can receive SMS's ...Windows users tough luck I guess??

Please take a look at this.

 

[RichardG]

Don't you have the dashboard installed on your computer to view the SMS/Text messages or install MDMA.

Alternatively you can pop into your local Telkom Mobile/Direct Store and they can load airtime in your account and assist with converting your airtime to bundles.

 

[D tj]

Hi Richard #1: No dashboard, as I only use the sim in my Huawei E5331, never for anything else.
I have an iPhone 5 on CellC and the Huawei on 8ta, thus in almost all my travels in the CT and surrounds I have data for my laptop.

#2:Today with the above I was on a smallholding in the Hellshoogte, wasn't keen to ride into Stellenbosch, anyway the whole idea is not to have to send runners with clef sticks, or a pigeon.

The interface they have was possibly not tested as to it's functioning?
My view is that the bugs in life we notice, we ought to point out, not to humiliate, but so the way can be smoothed.

 

[RichardG]

Just log on to the web management portal*dashboard* http://192.168.1.1 once in there is an option to view your SMS messages not sure of the steps as I no longer use the MiFi! If you looking for your credentials log on to the device
username:admin
password: can be found on the back cover of your E5331.

 

[D tj]

Hi Richard, as per my 1st post I found a way round eventually, ...has been an issue for a fair while, each time I would forget until the next recharge.
I follow your way round too, thanks!
Home I use Telkom Mobile LTE.