After 2 months of waiting I finally got my phoneline and ADSL installed the begining of this month. It was sweet. 1 general account and another unshaped account for gaming. (Both webafrica accounts... who are awesome I might add IMHO). Everything was sweet until yesterday. They cut off my line. Fine... this was the ol' enevitable "cut you because we give you R600 credit but your initial costs will be way over that". It's not like I didnt want to pay. They way things work, someone provides a service you want that service. You pay them whatever the cost assuming you want it badly enough. I would gladly have payed if they sent me the invoice as they explicitly said they would.
I called accounts. There was some confusion. My account number had no services registered on my name. There services on my name had the status "pending". Meaning I had been using services that did not exist in Telkom's database.
So why did I have access in the first place and why now had it been cut off? Apparently there was a business regestered on the phone number i was given. This was thier mistake not mine. I specifically remember ticking the home user box. So...without any warning... my line had been cancelled. I was told to call this number 10219... they will be able to help me out.
Unbeknownst to me, this was the "new service" number. I called. The same story was given. Business. Cancel. Re-Apply, with a new addition to the story... nearest Telkom Office. They were about to do the final "Thank You for calling Telkom.... etc" This is when I lost it. Ask anyone that knows me... it takes me really long to get as angry as i did... 2 months to be exact. 2 more months of waiting. Logically it follows that if my line can be cancelled in a day it can be fixed in a day. This is when I blacked out. I don't know what was said.... but within 15 seconds of hanging up the phone, someone (sounded like the same woman) from Telkom called me back to say that the person I spoke to is pressing charges.
I am now lineless. ADSL-less with no idea of where to go... the only positive thing out of this is the courtcase. I look forward to it... if it is indeed not an idle threat.
Any Ideas on where to next...? I really cant go through the entire application process again... it might kill me.
I called accounts. There was some confusion. My account number had no services registered on my name. There services on my name had the status "pending". Meaning I had been using services that did not exist in Telkom's database.
So why did I have access in the first place and why now had it been cut off? Apparently there was a business regestered on the phone number i was given. This was thier mistake not mine. I specifically remember ticking the home user box. So...without any warning... my line had been cancelled. I was told to call this number 10219... they will be able to help me out.
Unbeknownst to me, this was the "new service" number. I called. The same story was given. Business. Cancel. Re-Apply, with a new addition to the story... nearest Telkom Office. They were about to do the final "Thank You for calling Telkom.... etc" This is when I lost it. Ask anyone that knows me... it takes me really long to get as angry as i did... 2 months to be exact. 2 more months of waiting. Logically it follows that if my line can be cancelled in a day it can be fixed in a day. This is when I blacked out. I don't know what was said.... but within 15 seconds of hanging up the phone, someone (sounded like the same woman) from Telkom called me back to say that the person I spoke to is pressing charges.
I am now lineless. ADSL-less with no idea of where to go... the only positive thing out of this is the courtcase. I look forward to it... if it is indeed not an idle threat.
Any Ideas on where to next...? I really cant go through the entire application process again... it might kill me.
