Please help me understand

[Defib]

Is anyone able to explain this to me please

I pay for 4megs yet i see only 2.5megs

Axxess say my line is syncing fine.

 

[nemo415]

Hi

The link below explains what those numbers mean.

https://community.telkom.co.za/t5/ADSL-VDSL-Fibre/ADSL-SNR-and-Attenuation/td-p/2055

Have you tried a Port Recreate?

It could be that you are far from the exchange, and the copper has degraded.

There is a stats page on your router, can you post that here?

 

[Defib]

nemo415, thank you for your input.

I originally had a 2meg line which was going at 2.4 which had me happy. Then it degraded to 1.4meg and telkom didnt commit to anything.

I upgraded to 4meg and it worked like a bomb for a week or so then it went to 3,4 then now the speed it is.

Sadly i am at work and cannot get my router stats

I vaguely understand the numbers, however, how can the ISP say my line is fine when it isnt. Sigh

 

[WaRLoRd ZA]

Hi bud. I'm not a boffin. But I can tell you that your line isn't in bad shape. Might be another issue? Likely distance. I only see noise margin and not attenuation. But the higher the dB reading on the two bottom numbers the healthier your line is. Anything above 10dB is good and stable. Anything over 20 is very good. But that's also due to the fact you are also only on 2meg sync. Your dB reading drops the higher your line speed. Hope this helps . Cheers.

 

[genelock]

Hi bud. I'm not a boffin. But I can tell you that your line isn't in bad shape. Might be another issue? Likely distance. I only see noise margin and not attenuation. But the higher the dB reading on the two bottom numbers the healthier your line is. Anything above 10dB is good and stable. Anything over 20 is very good. But that's also due to the fact you are also only on 2meg sync. Your dB reading drops the higher your line speed. Hope this helps . Cheers.

You sound like a boffin

 

[Drifter]

nemo415, thank you for your input.

I originally had a 2meg line which was going at 2.4 which had me happy. Then it degraded to 1.4meg and telkom didnt commit to anything.

I upgraded to 4meg and it worked like a bomb for a week or so then it went to 3,4 then now the speed it is.

Sadly i am at work and cannot get my router stats

I vaguely understand the numbers, however, how can the ISP say my line is fine when it isnt. Sigh

Welcome to the wonderful world of ASSIA. Telkom network has kicked you off Fastpath.

 

[WaRLoRd ZA]

Pretty much same as yours. (dB)

 

[WaRLoRd ZA]

Welcome to the wonderful world of ASSIA. Telkom network has kicked you off Fastpath.

Fastpath?

 

[Defib]

Ai ai ai i dont know man

 

[Rickster]

Whoever manages your line just needs to change your profile to 4meg, not rocket science.

 

[SirFooK'nG]

Whoever manages your line just needs to change your profile to 4meg, not rocket science.

I was under the impression that Telkoms new system will auto-sync you to the best performing level. When I had 10mb ADSl, it would not sync above 6mb, due to the SNR. But the OP's SNR should be good for 4mb.

 

[Defib]

I can tell you who manages my line, its axxess, they say its syncing correctly, I am on 4meg but if you look at the pic, !!!!!

 

[Soul Assassin]

I can tell you who manages my line, its axxess, they say its syncing correctly, I am on 4meg but if you look at the pic, !!!!!

Your locked to a 2Mbps sync profile, tell them to reset your port and sync you at 4Mbps.

 

[rh1]

Lol @ Axxess had a capped account with them and they throttled me. When I queried them they lied to me. Cancelled and moved on.

I keep my line with Telkom, it's easier to change ISP.

 

[beesboertjie]

Hi Grandmaster Defib. Sorry, but I don’t understand what you are trying to say.

You say: “I pay for 4megs yet i see only 2.5megs”
Then you say: “… it went to 3,4 then now the speed it is.”

So, what is your speed? Is it 2,5 mbps or is it 3,4 mbps? Please run the Ookla speedtest. http://www.speedtest.net/

If your speed is 3,4 mbps then it is perfectly normal. If the length of your copper wire to the exchange is less than 2 km, the actual speed of a 4 mbps ADSL line is 3,4 mbps according to the experts on this group. That’s normal.

The way I understand it, your ADSL speed is affected by 3 things

1) Protocol overheads 15% – 20%. That alone brings my speed down from 4 mbps to 3,4 mbps.
2) Distance from the exchange. Further than 2 km is not good.
3) The thickness and quality of the copper wire.

If your actual speed is 2,5 mbps (not 3,4 mbps) then I estimate that you are 3½ km from the exchange and your downstream line attenuation is 50 dB. Nobody can tell unless you provide the DSL information of your router. You can’t, you say: “Sadly i am at work and cannot get my router stats.” WTF? Are you always at work, and never go home? Hehe.

 

[IchigoK]

Having the same problem, I don't understand why this is happening all of a sudden though. I was getting a stable 3.4-3.6Mbps for the past two years.

 

[Defib]

Hi Grandmaster Defib. Sorry, but I don’t understand what you are trying to say.

You say: “I pay for 4megs yet i see only 2.5megs”
Then you say: “… it went to 3,4 then now the speed it is.”

So, what is your speed? Is it 2,5 mbps or is it 3,4 mbps? Please run the Ookla speedtest. http://www.speedtest.net/

If your speed is 3,4 mbps then it is perfectly normal. If the length of your copper wire to the exchange is less than 2 km, the actual speed of a 4 mbps ADSL line is 3,4 mbps according to the experts on this group. That’s normal.

The way I understand it, your ADSL speed is affected by 3 things

1)Protocol overheads 15% – 20%. That alone brings my speed down from 4 mbps to 3,4 mbps.
2)Distance from the exchange. Further than 2 km is not good.
3)The thickness and quality of the copper wire.

If your actual speed is 2,5 mbps (not 3,4 mbps) then I estimate that you are 3½ km from the exchange and your downstream line attenuation is 50 dB. Nobody can tell unless you provide the DSL information of your router. You can’t, you say: “Sadly i am at work and cannot get my router stats.” WTF? Are you always at work, and never go home? Hehe.

Are you a stirrer or actually wanting to help. I think a troll.

 

[Leftfoot]

I have had quite a few of my friends profiles that were 4mbps drop to 2mbps for some unknown reason. The solution was to simply call Telkom and ask them to up the profile back to 4mbps. (Telkom ISP)
All of them, 6 in total, came up again at 3.2mbps -3.6mbps. Like someone else said, its a really simple thing to do.

 

[Defib]

Aren't axxess meant to do that considering I pay them to manage my linr

 

[nemo415]

Aren't axxess meant to do that considering I pay them to manage my linr

Yup

Open an Axxess Support ticket, and ask them to nag Telkom on oyur behalf.