Please help

[Slaught3r]

Telkom has no answers and Afrihost has no answers. My line is so bad that I get less than 384 speeds (on 4MB account) and when playing online on a local server I rubber band all over the place.

My stats:
ADSL Link Downstream Upstream
Connection Speed 4096 kbps 512 kbps
Line Attenuation 17.0 db 9.0 db
Noise Margin 22.5 db 12 db


I did a tracert to google and pinged Afrihost.com:

Tracing route to www-cctld.l.google.com [74.125.233.23]
over a maximum of 30 hops:

1 141 ms 153 ms 194 ms 196-210-155-1.dynamic.isadsl.co.za [196.210.155.1]
2 279 ms 290 ms 292 ms 196.38.72.229
3 223 ms 240 ms 225 ms cdsl2-rba-vl150.ip.isnet.net [196.38.73.9]
4 284 ms 352 ms 313 ms core1-pkl-tg0-7-0-0.ip.isnet.net [168.209.1.162]

5 339 ms 297 ms 305 ms 168.209.201.89
6 496 ms 396 ms 276 ms 195.66.224.125
7 356 ms 397 ms 593 ms 209.85.240.63
8 346 ms 483 ms 500 ms 209.85.252.45
9 613 ms 643 ms 476 ms 209.85.248.227
10 613 ms 556 ms 733 ms 64.233.174.105
11 578 ms 592 ms 644 ms cpt01s01-in-f23.1e100.net [74.125.233.23]

Trace complete.

Pinging www.afrihost.com [196.38.88.139] with 32 bytes of data:
Reply from 196.38.88.139: bytes=32 time=467ms TTL=55
Reply from 196.38.88.139: bytes=32 time=327ms TTL=55
Reply from 196.38.88.139: bytes=32 time=548ms TTL=55
Reply from 196.38.88.139: bytes=32 time=516ms TTL=55

Ping statistics for 196.38.88.139:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 327ms, Maximum = 548ms, Average = 464ms

Telkom first said it was exchange congestion, but last week I was notified that the problem was fixed. Now they are saying it is a network error, but the line is getting progressively worse. I cannot go wireless as there is nobody in my area that can help me. The best reception I get on Vodacom and MTN is Edge.

Is there someone who would be able to help me (looking at the stats above?)

I did a speedtest but unfortunately I cannot upload it anywhere because my line is too crappy but basically:
Ping (JHB Server) = 153ms
Download speed = 0.31Mbps
Upload Speed = 0.26Mpbs

I am getting really frustrated because nobody is able to assist me. So if anybody has some advice or maybe have a phone number of somebody I can phone, PLEASE HELP!

 

[Pada]

It looks like you're sitting on a congested exchange, seeing that your first hop's latency is already that high!

Check out the congested exchange thread to see if your suburb/exchange is amongst them!

Exchange congestion is usually dependant on the time of day or day of the week, but it could also get worse due to Telkom moving people from say 1Mbps to 2Mbps connections, which just increases the contention ratio for the worse!

Perhaps you should try and get in contact with a Telkom techie that actually works in the exchange, because he'll most likely can tell you if the exchange is congested or not.

Lastly: are your neighbours also experiencing the same issues?

 

[Pienats]

Did you recently move phone handsets around? Make sure all your handsets are connected properly via micro filters. The last time I had connection issues, it was due to a handset not connected via a filter.
I doubt it's that in your case, as your sync rate seems fine, but worth a look.

 

[guest2013-1]

keep an eye on your sync, see if it disconnects/reconnects/resyncs etc

Telkom would automatically sync lower if there is too much noise on the line, but what I've found is that sometimes it could be excess noise on the line that forces the sync to drop. your ISP connection won't necessarily drop, only the sync, and that makes it slow as hell.

 

[guest2013-1]

I'd also try a different ISP on a different backbone

 

[Pada]

AcidRazor:
ADSL2+ can resync without dropping the ISP connection, but G.DMT would drop the ISP connection if I'm not mistaken.

 

[Slaught3r]

Thanks guys. I have tried both a Telkom account and an Afrihost account and they both have the same issue. Telkom did say there was congestion, but according to them that problem has been resolved... Not sure about my neighbours - I doubt any of them have ADSL...

And as for handset - no, no handset connected. This line is purely for online gaming, etc.