Hi,
I recently moved from a capped to uncapped 1-4meg service with plugg.
The capped service performed well.
Initially the uncapped service seemed comparable.
After downloading about 6 gig afterhours they shapped my account down to under 1 meg for all access - local and international and all protocols.
Tests actually show I am getting around 800Kb/s
Having hit 6pm they seem to have relaxed the shaping a bit - I now get 75% of what I was able to get (my line is locked to 2Mb).
Having queried this with support about how they shape and what the thresholds were I was told that this information is not available.
They are also not recommending that people move to this service from the capped one!
How rediculous is that.
They are selling a service under false pretences and not making customers aware of restrictions.
I have asked that this be escalated to IS for clarity.
Come on Plugg - shape up! (get it
)
I recently moved from a capped to uncapped 1-4meg service with plugg.
The capped service performed well.
Initially the uncapped service seemed comparable.
After downloading about 6 gig afterhours they shapped my account down to under 1 meg for all access - local and international and all protocols.
Tests actually show I am getting around 800Kb/s
Having hit 6pm they seem to have relaxed the shaping a bit - I now get 75% of what I was able to get (my line is locked to 2Mb).
Having queried this with support about how they shape and what the thresholds were I was told that this information is not available.
They are also not recommending that people move to this service from the capped one!
How rediculous is that.
They are selling a service under false pretences and not making customers aware of restrictions.
I have asked that this be escalated to IS for clarity.
Come on Plugg - shape up! (get it
)