Poor ADSL service and management

[Digitaljoe]

Telkom seems to have persistent authentication problems. These started a few months ago but the frequency is increasing. Technicians seem unable to resolve the problem. The service was down again yesterday.

The staff manning the 10215 number also seem to be kept in the dark by the technical staff. Often they do not know there is a problem. The help line has been swamped in recent days and callers were just left hanging.

One also has problems connecting - having to "dial" half a dozen times. It seems unlikely that this is due to gateway congestion with only 144 000 subscribers or is it??

Telkom urgently needs to address these problems which are now becoming critical for business users.The whole issue smacks of bad mangement. They need to fast track a solution now and include a crisis communications plan so at least customers know what is going on.

 

[HellTel]

Telkom seems to have persistent authentication problems. These started a few months ago but the frequency is increasing. Technicians seem unable to resolve the problem. The service was down again yesterday.

The staff manning the 10215 number also seem to be kept in the dark by the technical staff. Often they do not know there is a problem. The help line has been swamped in recent days and callers were just left hanging.

One also has problems connecting - having to "dial" half a dozen times. It seems unlikely that this is due to gateway congestion with only 144 000 subscribers or is it??

Telkom urgently needs to address these problems which are now becoming critical for business users.The whole issue smacks of bad mangement. They need to fast track a solution now and include a crisis communications plan so at least customers know what is going on.

Yes I agree with you entirely,

I have had problems with authentication for weeks now and was told yesterday that there is a server thats is faulty (is Telkom that dumb that they cant even fix an authentication problem?) I was also told that lately there are lots of test going on and that Telkom over the weekend was increasing bandwidth but the bandwidth increase was being done by a foreign company ... lol ... that tells you a story huh?

Telkom worst company in the world not just in South Africa I'm pretty sure of this.

 

[ForSure]

gotta love good old telkom lol