Poor Afrihost Support

[msm]

I decided to cancel with my previous ISP (Wondernet) and move to Afrihost.

Seems like a bad idea now..

Wondernet released my line on Friday - it is now Monday morning and it has not been activated yet. The Whatapp support line is terrible to deal with. From Saturday, I've been asking for an update and can't get a straight answer - worse still, and the reason for the complaint, is that each time you get a new support agent, they do not have access to the Whatsapp chat history - what then is the purpose of Whatsapp, if I have to repeat everything each time?

 

[ronnie_94]

Best to deal with @Afrigirl or @AfriNatic they are excellent on the forum, I don't even try any other support channels unless it is really necessary.

 

[My_King]

Shocked

 

[Afrigirl]

I decided to cancel with my previous ISP (Wondernet) and move to Afrihost.

Seems like a bad idea now..

Wondernet released my line on Friday - it is now Monday morning and it has not been activated yet. The Whatapp support line is terrible to deal with. From Saturday, I've been asking for an update and can't get a straight answer - worse still, and the reason for the complaint, is that each time you get a new support agent, they do not have access to the Whatsapp chat history - what then is the purpose of Whatsapp, if I have to repeat everything each time?

Please accept our apology for the inconvenience caused during this period. Kindly DM me your Account number or email address so I can check.