Poor Afrihost support

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benitok

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My ADSL line is with Afrihost with a 4Mbps product and 100 Gig capped account. My line is syncing @ 5 Mpbs, but this seems to be unstable. I still have the old phone lines hanging in the air outside the house.

I logged a ticket with Afrihost asking to check why my ADSL is sycing @ 5Mpbs and not 4 Mpbs. My line is more stable @ 4mpbs. First response was I must check my DNS settings (really !!!).

I responded and their 2nd responds was "Telkom has issues new sync rates for all profiles. Your current 4Mbps line profile is now on a new sync profile of 5120Kbps. This has been implemented by Telkom and we are unable to modify the sync profiles"

Is this true? I cannot find anything on Telkom's website about this. I only see that they upgraded people from 4 Mbps to 10 Mbps.

Since my line is with Afrihost, I need them to drop the sync speed to 4Mbps so that I have a more stable connection. Surely they must be able to do this or must I phone Telkom?
 
You could ask to see if your exchange is interleaved or fast path. It should show in your router but no idea where in different routers. Interleaved is the one that makes sure its the most stable possible (Some people gain some people lose from this), fast path is a set speed.
 
benitok said:
My ADSL line is with Afrihost with a 4Mbps product and 100 Gig capped account. My line is syncing @ 5 Mpbs, but this seems to be unstable. I still have the old phone lines hanging in the air outside the house.

I logged a ticket with Afrihost asking to check why my ADSL is sycing @ 5Mpbs and not 4 Mpbs. My line is more stable @ 4mpbs. First response was I must check my DNS settings (really !!!).

I responded and their 2nd responds was "Telkom has issues new sync rates for all profiles. Your current 4Mbps line profile is now on a new sync profile of 5120Kbps. This has been implemented by Telkom and we are unable to modify the sync profiles"

Is this true? I cannot find anything on Telkom's website about this. I only see that they upgraded people from 4 Mbps to 10 Mbps.

Since my line is with Afrihost, I need them to drop the sync speed to 4Mbps so that I have a more stable connection. Surely they must be able to do this or must I phone Telkom?
Click to expand...

Sorry to hear about the poor experience here :(
Syncing at 5Mbps, like KinsZA mentions, you're probably on an interleaved profile which can raise latency a bit.

Drop me a PM with your deets and I'll be able to check things out for you though.
 
AfriGuy said:
Sorry to hear about the poor experience here :(
Syncing at 5Mbps, like KinsZA mentions, you're probably on an interleaved profile which can raise latency a bit.

Drop me a PM with your deets and I'll be able to check things out for you though.
Click to expand...

Would it be possible to check my line settings, too. I have been on 10MB with little to no issues for three years. About a month ago, Telkom pushed an update for ASSIA that messed my line up for weeks... now I can only sync at 8MB, and my latency has rocketed from 10ms to 38ms (CPT). This figure is the same for all ISP accounts tested, and it's sometimes as high as 46ms. I have noticed periods of inactivity/no throughput on the line, with slow browsing speeds and many page refreshes in both Chrome and IE11.

Let me know what info you need me to pm ;-)
 
cortexenslaver said:
Would it be possible to check my line settings, too. I have been on 10MB with little to issues for three years. About a month ago, Telkom pushed an update for ASSIA that messed my line up for weeks... now I can only sync at 8MB, and my latency has rocketed from 10ms to 38ms (CPT). This figure is the same for all ISP accounts tested, and it sometimes as high as 46ms. I have noticed periods of inactivity/no throughput on the line, with slow browsing speeds and many page refreshes in both Chrome and IE11.

Let me know what info you need me to pm ;-)
Click to expand...

I'm about to knock off for the day, if you'd like to confirm the details you can PM AfriGenie :)
Sounds to me like you've been moved to an interleaved profile which does see slightly higher latency. This shouldn't have a real world affect on your overall experience though.

As for the ASSIA induced sync rate, it looks at the areas feasibility and availability of sync rates. Not much we can do to push it up permanently as it'll just be knocked down again if the line, area or DSLAM can't support the full 10Mbps sync.
 
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