poor connectivity, untrustworthy, gimmicky

[mischa1010]

Rain 5G has been one of the most disappointing services I’ve ever used. The entire product feels gimmicky from the start, and the irony is painful, the connection becomes completely unusable the moment it actually rains. For the past week I’ve had either no service or speeds so slow they might as well not exist.

Even getting help was a struggle. Finding their customer service number was nearly impossible, and I only managed to track it down through a third-party site (www.pissedconsumer.com). When I finally got through, I was met with blame instead of support. They questioned why I didn’t call earlier, told me to switch the router off and on like it was my first day using tech, and insisted the issue was somehow my fault. They eventually “logged a ticket,” but nothing changed.

The whole experience makes it clear; Rain 5G is unreliable, dismissive of customers, and ultimately just a marketing gimmick. Even if you live near one of their towers, I wouldn’t recommend it to anyone looking for consistent or trustworthy connectivity.

 

[My_King]

 

[Ernabr]

The whole experience makes it clear; Rain 5G is unreliable, dismissive of customers, and ultimately just a marketing gimmick. Even if you live near one of their towers, I wouldn’t recommend it to anyone looking for consistent or trustworthy connectivity.

Rain on a good day should be called Drizzle.
The rest of the time it should be called Drought.

Then again, other ISPs are also not perfect. An Afrihost "customer agent" insisted our tower is congested between 17h00 and 21h00. When I asked the person how does connectivity from the "tower" to our fibre terminal works she slammed the phone down. I complained so hard Gian from Afrihost contacted me and the issue was sorted in no time, with a nice credit on our account as well.

 

[w1z4rd]

Today seems to have a lot of people upset at their ISPs. If its not working out for you, you should be able to move to another provider.

Also, can I recommend a backup Internet connection if Internet is important to you. There is no such thing as Internet that does not go down.

 

[rain_mobile]

Rain 5G has been one of the most disappointing services I’ve ever used. The entire product feels gimmicky from the start, and the irony is painful, the connection becomes completely unusable the moment it actually rains. For the past week I’ve had either no service or speeds so slow they might as well not exist.

Even getting help was a struggle. Finding their customer service number was nearly impossible, and I only managed to track it down through a third-party site (www.pissedconsumer.com). When I finally got through, I was met with blame instead of support. They questioned why I didn’t call earlier, told me to switch the router off and on like it was my first day using tech, and insisted the issue was somehow my fault. They eventually “logged a ticket,” but nothing changed.

The whole experience makes it clear; Rain 5G is unreliable, dismissive of customers, and ultimately just a marketing gimmick. Even if you live near one of their towers, I wouldn’t recommend it to anyone looking for consistent or trustworthy connectivity.

Hi mischa1010

Please provide us with your email via PM | https://mybroadband.co.za/forum/conversations/add?to=rain_mobile

Thanks, rain