Poor customer service

[Jmdb]

I have spoken to a consultant from Rain on Thursday( after speaking to multiple consultants that could not help us) regarding my thread on Broadband. He promised to call me back on Friday between 11 and 5. However, as expected, he did not. We still don’t have wifi or know if we actually do have coverage. They really do not care or understand our frustration.

 

[rain_mobile]

I have spoken to a consultant from Rain on Thursday( after speaking to multiple consultants that could not help us) regarding my thread on Broadband. He promised to call me back on Friday between 11 and 5. However, as expected, he did not. We still don’t have wifi or know if we actually do have coverage. They really do not care or understand our frustration.

Hi @Jmdb,

Please check your DM.