Poor service from rain internet provider

[Coetzee1212]

I am tired of getting the run around from the consultants at rain. We had two Sims cards. One was cancelled on the 2 March yet they charging us for both Sim cards. They disconnected our Sim on Friday as they say we must pay for both Sim cards. They have admitted they see the one was cancelled on the 2 March but have, after a week still not connected us or sorted the matter out. We keep getting told they have emailed the accounts department and that they cannot do a query telephonically! I find this excuse unacceptable and I will take this further if this matter is not dealt with.

 

[Kiemo]

Put the one sim off ... completely

 

[rain_mobile]

I am tired of getting the run around from the consultants at rain. We had two Sims cards. One was cancelled on the 2 March yet they charging us for both Sim cards. They disconnected our Sim on Friday as they say we must pay for both Sim cards. They have admitted they see the one was cancelled on the 2 March but have, after a week still not connected us or sorted the matter out. We keep getting told they have emailed the accounts department and that they cannot do a query telephonically! I find this excuse unacceptable and I will take this further if this matter is not dealt with.

Hi @Coetzee1212

Please provide me with your email via PM