Poor show, Afrihost!

G

graybeard

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On Tue 2024/01/30 I got a notification of a price increase on my Pure Fibre package to R577.00 pm, but nowhere is that even mentioned publicly it appears. Even your website right now still shows...
(false advertising much?)

1708966667876.png
 
Still doesn't make sense not to have prior public warning of an increase / or show the "new" price. I was left red-faced when I recommended the package to a friend and he got excited about the current price (which he also checked on the site) only to be told it would be increased on the 1st March. So the big question is, if he ordered it before 1 March, would he get it at the "old" price or the new? (see where I'm going with this?)
 
Well, there are also occasional promotions where new subscribers get much lower pricing than loyal customers that have been subscribers for years.

This is how ISPs roll.
 
no warning from them
just the increase
 
graybeard said:
On Tue 2024/01/30 I got a notification of a price increase on my Pure Fibre package to R577.00 pm, but nowhere is that even mentioned publicly it appears. Even your website right now still shows...
(false advertising much?)

View attachment 1667337
Click to expand...
The speed and price increases will go live on 1 March so the website pricing and packages will only be updated then.

On the Frogfoot microsite for Afrihost was updated on the website as can be seen here: https://www.afrihost.com/fibre/provider/frogfoot

I also checked the providers list on afrihost.com/fibre and the prices were updated there as well
 
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This is very strange @Afrigirl @AfriNatic. The updated pricing I received now also shows R597 with "no change"...When in fact it is a R20 price bump on top of the previous R30 price increase.
 
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Afrigirl said:
Please share the screenshot, you may drop us a PM with your email address.
Click to expand...
Sent directly from Afrihost comms team. The issue is that, going by comments in this thread, the actual initial price before an unannounced change in March was R547. Then it was updated to R577 and now R597.
 

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Hanno Labuschagne said:
Sent directly from Afrihost comms team. The issue is that, going by comments in this thread, the actual initial price before an unannounced change in March was R547. Then it was updated to R577 and now R597.
Click to expand...
Clients who signed up before 1st Jan 2024 will get an increase from R547.00 to R577.00. Clients who signed up for the 50/25Mbps between 01 Jan and 29 Feb 2024 will get a price override to R547. New signups from 01 March will be increased from R547.00 to R597.00
 
Afrigirl said:
Clients who signed up before 1st Jan 2024 will get an increase from R547.00 to R577.00. Clients who signed up for the 50/25Mbps between 01 Jan and 29 Feb 2024 will get a price override to R547. New signups from 01 March will be increased from R547.00 to R597.00
Click to expand...
Thank you for the clarification. So there will effectively be three different prices for the same product?
 
Hanno Labuschagne said:
Thank you for the clarification. So there will effectively be three different prices for the same product?
Click to expand...

Essentially yes but the website price is the correct and current price after the wholesale increase.

Afrihost absorbs the increase for signups that took place just before the wholesale price changes and for clients that has been on this package for a while already.

The price override prices as mentioned by @Afrigirl are not available for new clients. We also can not guarantee that we will be able to absorb the increase indefinitely and price changes may occur for these clients in the future. If there is any changes we will communicate that to the affected client.
 
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