Poor support

L

lazzyb

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Nov 26, 2014
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I'm hoping I get better help here. I have logged a few calls about my line that was just getting worse and worse. What was intermittent has now been the norm since the Saturday, speed of 2mb average.

In my previous correspondence with afrihost I was told it was congestion at the exchange, I was even willing to accept that because my issue was intermittent. Now that the issue is persisting I don't see how that could be valid.

My current issue though is with the support desk. I logged a call on the Sunday, and after their initial response on Sunday there has been no further correspondence. Worked from home yesterday and it felt like I was trying to use photoshop on a 386.

Nfp-864-77152
 
Yeah I thought that would work. AfriFella didn't reply either though
 
lazzyb said:
I'm hoping I get better help here. I have logged a few calls about my line that was just getting worse and worse. What was intermittent has now been the norm since the Saturday, speed of 2mb average.

In my previous correspondence with afrihost I was told it was congestion at the exchange, I was even willing to accept that because my issue was intermittent. Now that the issue is persisting I don't see how that could be valid.

My current issue though is with the support desk. I logged a call on the Sunday, and after their initial response on Sunday there has been no further correspondence. Worked from home yesterday and it felt like I was trying to use photoshop on a 386.

Nfp-864-77152
Click to expand...

:(

There is definitely a fault on your DSL line. I've logged a fault for your line with Openserve, you should be getting a SMS with the fault reference information shortly.

We'll escalate this from our side as quickly as possible!
 
I have logged complaints, sent emails, PM'd Afrihost representatives, spoken to them on the phone... Im still waiting on a reply with feedback to the same issue I've been having for over a week.

Is afrihost dead?
 
BirdPerson said:
I have logged complaints, sent emails, PM'd Afrihost representatives, spoken to them on the phone... Im still waiting on a reply with feedback to the same issue I've been having for over a week.

Is afrihost dead?
Click to expand...

We're here. :) Just had a team building session last night which is why we were quiet. As mentioned on the other threads, I'll respond to your PM.
 
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