Port Forwarding not possible on Afrihost - Shared IP

[Afrigirl]

Hi @AfriNatic, I'm PM'd you with my information. Please can you assist so I can get my port forwards working again?
I spent 3 hours with Afrihost support and they weren't able to help me.

Hi.

Please add me to the conversation, so I can assist.

 

[MartMVE]

Big thank you to @Afrigirl helping with a public IP on a Frogfoot line!

 

[17xande]

Hi.

Please add me to the conversation, so I can assist.

Done! Thank you so much @Afrigirl!

 

[Exodii]

@Afrigirl I've also sent a message given the information on this thread to obtain a Public IP Address for my MetroFibre line on Afrihost. Thanks in advance!

 

[Exodii]

@Afrigirl I've also sent a message given the information on this thread to obtain a Public IP Address for my MetroFibre line on Afrihost. Thanks in advance!

Resolved minutes later, Epic!

 

[longboy]

Wow, so many requests for public/static IP's. You should have a n option in Clientzone for this going forward, to alleviate customer service complaints and save time!

@Afrigirl Is CGNAT your default on a Vuma Reach fiber line? Curious since I activated a Vuma Reach fiber package for my dad and might need automation some day.

 

[Afrigirl]

Wow, so many requests for public/static IP's. You should have a n option in Clientzone for this going forward, to alleviate customer service complaints and save time!

@Afrigirl Is CGNAT your default on a Vuma Reach fiber line? Curious since I activated a Vuma Reach fiber package for my dad and might need automation some day.

Hi.

No, we do not allocate a CGNAT IP by default with Vuma Reach.

 

[Bakr]

Hi,

Apologies for the issues you experiencing.

We don't offer a static ip on Frogfoot but I can arrange for public IP so you can do your port forwarding.

Please send me you email via a private message for me to assist.

Hi,

Sorry for the bad experience you received.

I can definitely assist you with a public IP. Can you send me a pm with your email address for me to assist?

Good Day @AfriNatic / @Afrigirl - I am having exactly the same issue as above with whats app support. I moved over to vuma reach / Afrihost a year ago but kept my other provider purely for the purposes of having a static IP assigned for my cameras and alarm systems. I am trying reconcile my networks and move the systems over to Vuma / Afrihost but 3 attempts with Whats App support resulted in the same response
"Thank you, however we do not manage the DHCP server for Vuma Reach and we cannot assign a public IP" even after sharing posts where you resolve the issue. Please assist if possible, thanks!

 

[Afrigirl]

Good Day @AfriNatic / @Afrigirl - I am having exactly the same issue as above with whats app support. I moved over to vuma reach / Afrihost a year ago but kept my other provider purely for the purposes of having a static IP assigned for my cameras and alarm systems. I am trying reconcile my networks and move the systems over to Vuma / Afrihost but 3 attempts with Whats App support resulted in the same response
"Thank you, however we do not manage the DHCP server for Vuma Reach and we cannot assign a public IP" even after sharing posts where you resolve the issue. Please assist if possible, thanks!

Hello.

We can ask Vuma Reach to assign a public IP to your link.
Please drop us a PM with your email address and we will submit the request to Vuma

 

[Bakr]

Hello.

We can ask Vuma Reach to assign a public IP to your link.
Please drop us a PM with your email address and we will submit the request to Vuma

Thank you very much!

 

[Bakr]

Thank you very much!

@Afrigirl I have pm you thanks!

 

[Reinzie]

Hi,

Please send me your clientzone email address via pm for me to assist.

Hi there, would you possibly be able to assist me too please?