hmm, dont recall what the pamphlet said but I know I followed it to the letter - the biggie that was impressed on me was NOT to plug the modem in, until the software says to do it.. dunno what this might cause, but it was pushed at me to not plug anything into PC until the software said 'fine - do it'..
otherwise, uninstall, reboot - maybe del the install folders (if they still are there wherever you put them), then go through the process again - shouldnt take more than 5 -10 minutes max each time..
might help to make sure the modem is on, secured to where ever, and not moving around, and just awaiting the final plugging of USB into pc..
another thought - given that I didnt pay attention to yer thing re startup dialler..
in the modem dialler thing, there're at least TWO tabs where u have to put username and password - (NETWORK and ISP) initially I was having to enter them manually, then something started working and it became automatically perm there.. so make sure both are filled out..
also - maybe, depending on what other network protocols you're running at the same time - these might be fighting (all I had was standard TCP-IP - if you've got more, then maybe ghost the drive, strip out the other network thing, and do a reinstall of the modem software..?
], my question tho is, can't they just let the modem switch to an ACTIVE tower? I'm covered by 2 of the little suckers, one in floracliffe and one at radiokop (which is suppose to be operational)