Potential Blackberry Owners : AVOID VODACOM!

I could probably pull a ton more ...

But you're right - moaning doesn't help because the standard reply is 'call the callcentre'.

After 15 minutes you're asked about your phone, firmware, SIM card and advised you're the error. That said, I did log a calla few days ago and need to post information.

From past experience, they fix it for a few weeks before it'll be broken again.

What i normally do is just go to hellopeter.com, that way when i do speak to someone its 1 of the guys/girls who has earned their title and actually knows what they are doing. The guys @ the helpdesk are mostly morons so not even worth my energy, give that a bash and see how things work out.
 
Agreed.

That's why I prefer email to phone. I get the feeling more gets through when they read the issue ;)
 
Does not help much complaining here, i am from WEstern Cape and i know dozens of BB users and other than the big downtime that affected the entire planet there has been 1 or 2 others that have afected us.
Also i see many users complainin but nobody is posting thier location, if each affected user did that then its possible that a specific area could be narrowed down as yes there are a few complaints but it does not seem like its a vast majority of BB users.
In my personal experience caling vodaocm is usually a way to solve such problems so if all of you post your areas and it does indicate a specific are then that can be brought to vodacoms attention and it can be fixed then all of you can stop complaining about poor service and enjoy good service.
The warning against vodacom is also quite premature as who's to say MTN does not have a similar problem in another area, just because nobody has come to complaint about it does not mean it does not exist, same can be said for cellc but as they new to BIS they will automatcally be excused.

Come on guys, all those following this, if you are having problems and know others also having problems post the area that you are in or where you experience your most trouble and maybe we can get this sorted out.

Before anyone asks i do not work for vodacom, but we are a community here so whats the point if we are all moaning when we could be working together to come to a solution, vodacom is simply a company and its not possible for them to know of 100% of the faults 100% of the time.

Never had an issue in Joburg northern suburbs or Durban northern suburbs. Of course that's MTN. I lie there was some downtime here at about 1am, but I was too tired to care.
 
I think it's an area thing - majority of issues seem to be Gauteng and the coastal regions are fine.

My brother got a BB the other day and you can image the fun we have trying to chat to each other! We're both on Vodacom and with my random 20% downtime and his 20% downtime, half our messages are delayed and don't go through .....
 
been 4 months and never had one problem with my vodacom bis service except that one day when it all fell over.

GF has been on cellc BIS for 2 months and everything has been 100%.

If i had the issues expressed above, id definitely change, but havent experienced anything of the likes. Internet works while moving, or standing still, GPS works lovely, vodacom or bbgps. BBM works without fail everytime i use it.

So ya, dont know about u guys but im loving mine.
 
I think it's an area thing - majority of issues seem to be Gauteng and the coastal regions are fine

been 4 months and never had one problem with my vodacom bis service except that one day when it all fell over

You're in a coastal region according to your location?

If I took a guess, I'd probably say it goes down around 5 times a day. Granted - not too long - but it's irrirating in a middle of a conversation receiving an SMS from the person I'm talking to say 'Vodacom again? I'll be there at 7pm - see you soon' - or waiting 5-10 minutes for the answer.
 
I've had issues for the past 5 days ... ZERO BIS (GSM) most of Saturday .... on/off (50:50) sinceand now nothing again :/
 
For the past week and a half or so my download speed has dropped dramatically! I'm used to downloading at at least 100kbps but for the last couple days (just over a week) I'm getting like between 20-30kbps. And for the last 2 days I'm having signal issues as well. Where I would get an excellent 3G signal I don't anymore and last night. Kept getting gsm for a couple minutes every now and again. My BBM messages are no longer instant for the past 2 days either! Haven't gotten a chance to phone VC, but today I'm going to take out time to rattle their cage!
 
For the past week and a half or so my download speed has dropped dramatically! I'm used to downloading at at least 100kbps but for the last couple days (just over a week) I'm getting like between 20-30kbps. And for the last 2 days I'm having signal issues as well. Where I would get an excellent 3G signal I don't anymore and last night. Kept getting gsm for a couple minutes every now and again. My BBM messages are no longer instant for the past 2 days either! Haven't gotten a chance to phone VC, but today I'm going to take out time to rattle their cage!

How are you checking the download speed?
 
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