PPPOE working but modem is not?

Daddy2B

Active Member
Joined
Apr 25, 2014
Messages
62
Hi

I've been having severe and frequent service interruptions for a while. Been raising it with customer support and it came to a point of issuing a new password for me to connect via pppoe to test the line two days ago.

Earlier today my internet went down and I tried connecting via pppoe, which worked fine. But the modem does not seem to be working. I've sent two emails to customer support but haven't had a response yet.
Can someone here perhaps help with this?
See attached photos for reference.

Thanks in advance.
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PBCool

Cool Ideas
Company Rep
Joined
Jan 11, 2016
Messages
10,155
Hi do you have your support ref for me to investigate?
 
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