Prepaid Airtime Suddenly Zeroed on Weekend

[entrepr]

Hi. Had my airtime, data bundle and SMS bundle on Saturday morning. Later it was completely zeroed (all three values). Couldn't use the phone at all. Later some returned but not all

Has anyone else experienced this? Completely ruined my weekend. I had to load another voucher just to phone - which I think should be reimbursed!

 

[akescpt]

mtn? son couldnt load his prepaid airtime on saturday.

 

[shunmander]

Had the same problem. 2 friends of mine had the same trouble. My balance has been reinstated but it looks wrong

 

[Dr_Data]

Hi

Can you PM me the number and the balance you had before and after ? How much went missing.

Regards
DD

 

[marco]

Not only prepaid but Topup as well. A glitch in the system. Electronics do fail from time to time. Quite understandable.

 

[NeonNinja]

Who is Dr. Data?

 

[Kgabogk]

@khanya...are you serious?

 

[Other Pineapple Smurf]

Think this relates to the planned IBS downtime.

 

[entrepr]

Hi

Can you PM me the number and the balance you had before and after ? How much went missing.

Regards
DD

Will check it out - however the public has a right to know if this was a wider incident, (seems it definitely was) and exactly what happened and how it will be fixed.

 

[marco]

Will check it out - however the public has a right to know if this was a wider incident, (seems it definitely was) and exactly what happened and how it will be fixed.

This is the first time this has happened, AND it was fixed, not so? So don't worry about it. ****e happens. Electronics fail!! Everyone I spoke to had all their airtime reinstalled correctly.
I can imagine all the IT guys running around in a flutter with all the bosses looking over their shoulders to see what they doing and shouting the odds making the Techs more nervous and causing delays.
Been there. Gone away due to stress.