Prepaid Number is Admin Blocked - any help please

[cfchamp]

I’ve been told by vodacom customer care that my prepaid vodacom number is “admin blocked” as it has been “linked to fraudulent activity involving misuse of free or zero rated websites”.

I’ve never used any such websites. I am currently on a sms Roamer as abroad (for the last month). Only thing I can think of is that I use the official my vodacom iOS app- but I would have been using WiFi or my international sim when doing so?

Any ideas of how to escalate this please?

 

[VC-1]

@cfchamp - The best practice for ALL Vodacom issues I have found the following method to yield the most positive results.
It is suggested that Vodacom customer's follow the Email method to resolve.

1) Compile a message clearly explaining this problem which should include past service references to [email protected] allow for ± 7 business day to responses ensuring you get a SR number.
2) If no response to your satisfaction after 7 business days. Compile a properly and clearly constructed message containing all SR in the title to [email protected]. We are sure that you should receive contact from advanced support with a resolution.
3) This has been most effective method to resolve ALL or ANY other issues in general.

 

[Rickster]

Typical VodaCON issues...