Problem adding RAM to laptop

F

fringe

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I have an Acer 5733-382G32Mnkk

I bought it back in 2013, it came with 2gb RAM, finally decided to add some RAM to it since it has not been performing to well lately.

I bought this 4gb RAM http://www.takealot.com/kingston-valueram-4gb-ddr3-1333mhz-laptop-memory/PLID32714595
Specifications:
- KVR13S9S8/4
- Type: DDR3 SODIMM
- Capacity: 4GB
- Speed: PC10600 1333MHz
- Size & Bit: 512M x 64
- Pins: 204pin
- Single Rank x8
- CL 9, 1.5V


I installed it but when I put on the laptop it gets stuck in an automatic repair loop, I have the free Windows 10 - it originally had Windows 7.

I have tried to remove the old RAM and only use the new one but I still have the same problem.

It starts says Auto Repair, goes to a blue error screen (different error messages - Bad memory, bad pool header, system thread exception not handled) and then restarts.

I initially thought there was a problem with the RAM, I sent it back and got a new one but still having the same problem.

When I remove the new RAM everything starts up fine.

Am I missing something here?

Thanks in advance
 
Last edited:
What RAM is in there at the moment?

Have you tried it with only the 4 GB?
 
It came with a 2gb, not sure of the brand

I haven't tried with any other ram
 
biometrics said:
Get hold of Acer and find out which RAM is compatible. Sounds like you've got the wrong type.
Click to expand...

I am sure that is the right RAM, it fits in properly. I was under the impression that if it's not the right RAM it wont fit
 
A reference I found to that model uses PC3-8500 1066MHz DDR3 ram which is different to what you bought. Sometimes the difference between 1066 and 1333 could cause issues with the motherboard.

edit: oops, I have the wrong sub model number...
 
Last edited:
Also not sure if you have tried it - but see if there are any BIOS updates for your machine - from the acer support site of course - just put the 2GB back in - try the windows update - easier than creating bootable USB sticks..

Another option is to possible underclock the memory speed in the BIOS - not sure if your BIOS supports it, but try the BIOS update first.
 
Just a wild idea.
Can the fact that Windows 10 save a copy of your system to enable it to start faster cause it to fail when the memory is changed? Would it help to disable fast start and then install the new memory?
 
LaraC said:
Just a wild idea.
Can the fact that Windows 10 save a copy of your system to enable it to start faster cause it to fail when the memory is changed? Would it help to disable fast start and then install the new memory?
Click to expand...

Does a Win 10 shutdown not shut it down like in Win 7?
 
Thanks for all the help guys.

Will probably just end up buying the same RAM that came with the laptop
 
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