Honestly, I have realized that after I received a pm from the Cell C rep stating that they cant get hold of me on 2 numbers I have never in my life seen before. Clearly Cell C doesn't strive for customer support, considering they cant even get 2 cell phone numbers correct which I have sent to them on multiple occasions.
Its just excuse after excuse.
As soon as my contract ends, I will be moving to Vodacom. So far with previous experience, Vodacom customer support is 10000x better.