Problem with MTN Anytime minutes disappearing

[ace_rizzle]

Hi. Hope someone will be able to help me with this problem.

I'm on an MTN Procall 150 (started contract almost 2 years ago) per second billing and get my minutes on the 11th of each month.

Went to check my minutes balance today, what a shock I got when the automated voiced claimed I have "4 minutes available." so apparently, within 9 days of receiving my minutes, I've managed to use 146 of them.

Quickly checked my cellphone logs, realised that there is absolutely no possible way that could have happened, and immediately phoned MTN on 808.

Eventually managed to get an OK consultant. She then informed me that there is no possible way they can check on the system the duration of calls made and the numbers dialled for the current billing cycle. I was like WTF? So I must just continue using my phone as if I had free minutes and amass a gigantic bill? Her reply was basically, "Yes, and then you can query it when you receive the invoice."

To be honest, she was very rude and I responded in kind. But MTN, come on? That is complete bollocks. What if this were a legal investigation and the police were involved? Of course you have that information, but you would rather a customer inflate their invoice and then fight against you to reright your wrongs. Absolutely pathetic.

No doubt that I will be ending my contract with MTN when it expires and will recommend to anyone I know to sign with the competition.

Anyone know how I can win in this situation?

 

[arabbess]

and u fell for it..talk abt being "scammed"

 

[ace_rizzle]

Turns out the 3rd consultant (the one I thought was clued up) had no idea at all what she's talking about. 4th consultant I spoke to told me I can check it on the MTNSP website, and I did so. Added up my calls for this month, total came to 97 minutes.

According to my calculations 150-97 = 53
According to MTN calculations 150-97 = 4.

So I'm still like, "WTF?"

 

[MrG]

How does MTN Anytime work in minutes form? I thought its rand value.

 

[Rands]

do u use data? cos that can eat free rands

 

[ace_rizzle]

still no developments, mtn are apparently looking into. holding thumbs.

no, no data usage at all. it's actually a procall 150 (signed the contract almost 2 years ago - get 150x60 seconds per month basically, anytime).

 

[semiautomatix]

MTN Anytime doesn't have minutes. FAIL.

 

[semiautomatix]

How does MTN Anytime work in minutes form? I thought its rand value.

Eeeehh.... hhhheeee... hhhheeee... hhheee.... zactly.

 

[ace_rizzle]

MTN Anytime doesn't have minutes. FAIL.

actually, as i've said, im not on an Anytime contract. when i signed the contract 2 years ago I went onto the Pro Call 150 option, per second billing. 150 anytime minutes, broken down into seconds, which I am still on. when i generally check to find out my usage, I get told how many available MINUTES i have.

so, FAIL, to you?

 

[voipnow]

How to do web check of included minutes ?

I can check it on the MTNSP website

Please give the web address of where to check balance.

Thanks

 

[semiautomatix]

actually, as i've said, im not on an Anytime contract. when i signed the contract 2 years ago I went onto the Pro Call 150 option, per second billing. 150 anytime minutes, broken down into seconds, which I am still on. when i generally check to find out my usage, I get told how many available MINUTES i have.

so, FAIL, to you?

Problem with MTN Anytime minutes disappearing

Dude, you are seriously not going to get any answers if you can't even phrase your topic correctly. Maybe you should try again from the beginning? Oh, and you are clearly one confused puppy.