Problem with TV

[Fury05]

Not sure if I'm in the correct section but anyhow. I need some assistance from the techno peeps. In short my TV is not responding to the remote control. I sent it in to be repaired and they've informed me (after going back 3 times) that the remote is pushing out a frequency higher than what the TV can pick up, therfore buy a new remote.

Is this even possible? I'm no expert but it sounds unlikely. Am I being conned? The retailer seems to want to shift the problem to the remote which is not covered under warranty as they cannot figure out what the problem is.

 

[gregmcc]

Where do they come up with the crap? I'm assuming its infrared and not some fancy bluetooth TV.

The IR works off pulses - I seriously doubt the remote is pushing out a too higher frequency of pulses.

Way sure what to check if you use your phone if it has IR and get a TV remote control app. If it still doesnt work then its not the remote.

 

[Fury05]

Where do they come up with the crap? I'm assuming its infrared and not some fancy bluetooth TV.

The IR works off pulses - I seriously doubt the remote is pushing out a too higher frequency of pulses.

Way sure what to check if you use your phone if it has IR and get a TV remote control app. If it still doesnt work then its not the remote.

I think they're trying to weasel their way out of repairing the TV because they don't know what the problem is. It is extremely frustrating as a technologically inclined individual to hear such things being said.

It is a normal IR remote so I agree the story about frequencies is probably nonsense. I tried a remote control app but it does not pick up my TV for some reason, it is a JVC so I assume I would struggle to get an app that works with it. I've requested the job cards from them through my legal advisor so we'll see how far that gets me.