Programming annual renewal fee for a cheque card

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archibald

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I am a Bank Pensioner and receives a 50% discount on the annual renewal fee of my cheque card.
The fee of R200 is charged to my account without the discount ,which should be R100.
Numerous pensioners are affected as on the renewal date the fee must be adjusted and a refund
credited to the pensioners account.
The Bank,s Head Office has told us that they are unable to change the program to ensure that
the correct fee is debited to the pensioners account on renewal date.
We are of the opinion that the Bank is telling us a story and can an IT expert please advise us on
this matter.
 
Pho3nix with respect i dont think you are an IT expert.
 
#hurt
Disclaimer: I work at a bank, as a dev. Hope you get the assistance you need :)
 
Pho3nix is indeed a dev, so I'm not sure why you're doubting his helpful advice.

What you're asking though is whether or not the bank's HO is talking nonsense by dismissing you and instead deferring to difficulties with their banking system as a reason for you not getting your refund/credit.

A better question to counter your bank's argument would be to ask "if the system is so inflexible and unreliable, how come you guys are always getting paid on time, every time?". The rule system can work both ways and there are banks that pull off simple rules like the above with ease.

Not sure who you're banking with, but perhaps you should switch?
 
Last edited:
archibald said:
I am a Bank Pensioner and receives a 50% discount on the annual renewal fee of my cheque card.
The fee of R200 is charged to my account without the discount ,which should be R100.
Numerous pensioners are affected as on the renewal date the fee must be adjusted and a refund
credited to the pensioners account.
The Bank,s Head Office has told us that they are unable to change the program to ensure that
the correct fee is debited to the pensioners account on renewal date.
We are of the opinion that the Bank is telling us a story and can an IT expert please advise us on
this matter.
Click to expand...
A load of rubbish. I’m not sure what your options are in SA. In the U.K., we have 2. FSA and the press. We(developers) can tell from the expression in our IT directors face whether we have been reported to the FSA or we have made the papers. It’s the “fix this s###t” now look.
 
If I have offended anyone I am the first to apologise.All we pensioners are asking is for the Bank,s computer
system to be programmed in order that the correct annual service fee is debited to us .(I referred to it us a renewal fee)
That will save the Bank having to refund the amount that was over charged.Bless the developers.
 
tRoN,i agree with you it is a nice article.However,i am a Bank pensioner and we receive more perks than the ordinary pensioner.
We simply cant understand why their programme developers cant sort out the problem.Perhaps the Bank needs a new computer.
 
archibald said:
... The Bank,s Head Office has told us that they are unable to change the program to ensure that
the correct fee is debited to the pensioners account on renewal date. ...
Click to expand...

See for example https://en.wikipedia.org/wiki/Requirement_prioritization

I suspect "unable" is probably not the right term in this case, rather that it is too expensive relative to the benefits. I would guess it is probably cheaper for the bank to process some refunds each year, instead of changing the software. Changing software is expensive, both in terms of development, testing and deployment costs; and also in terms of risk that the change might break something else. But I have to emphasize, that without knowing more details, this is just guessing. And I do not work at a bank and have never worked at a bank.
 
I imagine it's more of a won't than a can't. As above, its not high on their priority list.
 
We have been told for almost 3 years now that,it is work in progress,assurances (lies) and we are working on a way forward.
By the way the Bank is Nedbank.See the link on Broadband News re Nedbank may do away with 3000 employees for software robots.
It is from todays City Press.
 
archibald said:
We have been told for almost 3 years now that,it is work in progress,assurances (lies) and we are working on a way forward.
By the way the Bank is Nedbank.See the link on Broadband News re Nedbank may do away with 3000 employees for software robots.
It is from todays City Press.
Click to expand...

There are probably doing nothing on the issue, they do not want to spend money on it.
 
archibald said:
We have been told for almost 3 years now that,it is work in progress,assurances (lies) and we are working on a way forward.
By the way the Bank is Nedbank.See the link on Broadband News re Nedbank may do away with 3000 employees for software robots.
It is from todays City Press.
Click to expand...

Well, comparing that to Vodacom/Jannie's OOB, 3 years is nothing. :p

Is there a specific reason you're still staying with Nedbank if you're disgruntled? FNB or Capitec should be better in terms of accounts for you, why pay R200 if you can take way cheaper accounts with those two?
 
They pay our pension.This matter affects all Nedbank pensioners.
 
supersunbird said:
There are probably doing nothing on the issue, they do not want to spend money on it.
Click to expand...

Make it more expensive for them to do nothing. Write to the regulator. Go to the media. Take legal action. Play politics. You want the likes of Cosatu etc on this too. Point out the fact that the banks actions may also affect union members.
 
Probably just something that's low on the priority list of "To-Do".
There's most likely more work on the To-Do list than people available to do the work, so they prioritise what gets done first based on many variables. As an example of a list -
Regulatory/Compliance = must do,
Generate added revenue = must do,
Reduce costs = must do,
Provide more efficient services = should do,
Provide added customer ease of use/functionality = should do.
Then you have a bunch of "Could do's", like "Make our internet banking site look better and more up to date".
Followed by bug fixes like "Fix the issue with pensioner's rebates on card fees" - priority = we'll get to it when we've done all the above...

Ask me - been in the banking industry for many years. Priority number 1 today (must do now), is priority number 100 plus by next month (should/could do list).
 
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