PSA: Evetech... Stay far away!

pyrokinetix

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So, I checked the threads on here about them before buying but, like the idiot I am, I ignored all the warnings and went and bought a gaming laptop from them anyway.

So, as the good citizen I am, I am doing a public service announcement and warning you guys to keep your business from these people. Rather spend the extra money buying from Incredible, Matrix, or any of the other computer shops, and have peace of mind that you won't be without your device or your money for more than 2 weeks while they screw you around.

I bought a laptop on a Sunday 2 weeks ago, after my trusted work horse killed itself.

Their deal on a new Ryzen 7, with 32 Gig Ram and a GTX 1050 is far cheaper than anything anywhere else, but I would gladly pay the 3000 more that it costs on Woot.

Since then I waited a week for delivery. Then received a laptop that worked for only a few minutes before shutting down and refusing to restart.
I drove to their offices in Centurion, where their technician told me its a BIOS issue, and he had resolved it.

Drove back to Joburg, and the following night, exactly the same thing happened. I googled the problem and it turns out that it would require a Windows reinstall, or could point to faulty RAM.

Since I wasn't gonna jump through those hoops for a brand new machine, I returned their laptop, after days of waiting for them to send a courier.
The laptop was sent back last Thursday. On Friday they acknowledge receipt.

Today I follow up, and they claim that they are still waiting for the courier to deliver it. The couriers confirmed that they delivered it on Friday, since it is only a 45 km trip.
So, here I am still waiting on a refund, while Acer is running a special on a Predator Helios 300, which I can't buy, because they won't give me my money back.

TL;DNR - Evetech will take a week to deliver your goods, waste your time with a faulty device, and then screw you around for more than a week after that, while pretending that they are still waiting for it to be returned, before they refund you.
Spend your money elsewhere.
 
I can't take your entire statement seriously since mentioned Incredible and Matrix whørehouse
Yeah, I also can't believe I mentioned them but that's how terrible this has been for me. I would rather pay much more than deal with this crap.

I am planning on buying the Predator from acer directly, but now I am waiting for their refund.
 
Is it that time of the month already, I thought we wait till the 3rd of the month to complain about Evetech, guess I was wrong
 
Yeah, I also can't believe I mentioned them but that's how terrible this has been for me. I would rather pay much more than deal with this crap.

I am planning on buying the Predator from acer directly, but now I am waiting for their refund.
I understand your pain! My first order with evetech took nearly 2 weeks to be delivered to me! The rep on carb is really good and you could get your situation escalated so drop the rep a pm
 
I wonder what's changed.

I ordered a new pc from them about 2 years ago, everything was delivered within a couple of days down to durban. No issues and all worked well.
The only wierd thing is when I log on to their website and look at my account, it says' I've never ordered from them, but i know i did and have the slips to prove it. Maybe i used a different email address or something.
 
I think they have become too big, or too arrogant.

Strangely enough, I got an email from them shortly after posting here and on Facebook about how terrible their service is. Despite claiming just minutes earlier that they were still waiting for the courier, they suddenly realised they had the laptop and that it would take 2 more days for me to get my money back.

Hopefully it will be in my account by tomorrow.

I think this is why they give a discount for EFT payments and not direct debit card payments or payment providers. Otherwise they would face a lot of disputed transactions from the banks.
 
Yeah, I also can't believe I mentioned them but that's how terrible this has been for me. I would rather pay much more than deal with this crap.

I am planning on buying the Predator from acer directly, but now I am waiting for their refund.
Link to this Predator Special please.
 
Gotta say I'm impressed with Acer! Wow.

Ordered on Friday, and they just delivered. Hopefully it is all there and intact.
 
Had good service from them and fairly recent too. Personally: would use again.
 
Like any company that does as much business as these guys do there will always be issues that pop up, I personally have only had great service of the years.
 
Like any company that does as much business as these guys do there will always be issues that pop up
There are going to be issues with any company regardless of size. How they handle said issues is a different story.

Look at their ratio of happy to unhappy customers on Hello Peter, and then look at their competition.

CompanyEvetechWootwareRebel Tech
5 Star91 (39%)89 (93%)195 (95%)
1 Star106 (46%)4 (4%)5 (2%)
Net Promoter Score-2083100

On Failbook, the average ratings are 3.9, 4.8, and 4.8 respectively.

I personally have only had great service of the years.

Everyone posting their personal experiences is anecdotal at best and the reason we have sites with much larger datasets available (such as HP) to get a more accurate rating.
 
There are going to be issues with any company regardless of size. How they handle said issues is a different story.

Look at their ratio of happy to unhappy customers on Hello Peter, and then look at their competition.

CompanyEvetechWootwareRebel Tech
5 Star91 (39%)89 (93%)195 (95%)
1 Star106 (46%)4 (4%)5 (2%)
Net Promoter Score-2083100

On Failbook, the average ratings are 3.9, 4.8, and 4.8 respectively.



Everyone posting their personal experiences is anecdotal at best and the reason we have sites with much larger datasets available (such as HP) to get a more accurate rating.
And yet they thrive (as far as I can anecdotally see). Which makes one wonder what they are getting right over the years?
 
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