PVR lost channels

freedom123

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I have a Pace HD PVR and 1110 Extraview.
The PVR has lost some channels lately eg 101 102 etc etc
The extraview sees all channels.
Please advise if it is a hardware or a settings issue
 
I have a Pace HD PVR and 1110 Extraview.
The PVR has lost some channels lately eg 101 102 etc etc
The extraview sees all channels.
Please advise if it is a hardware or a settings issue

Too little info to be able to answer you.

What LNB is installed? TWIN, quad, or SATR? Do you have a MS installed? (2 x 4, or 2 x 6 MS)

How are the decoders connected to the LNB? Bothe decoders in same room next to each other or in sep rooms?

Is it a 4 tuner HD PVR or the HD PVR 2P ( 2 tuner model)?
 
LNB Twin already 8 years old in full sun. I suspect that that could be the source of the problem. Signal strength 98% signal quality 69%
MS is 2X6 using 2 leads from LNBs IN and 3 leads out - 2 to PVR and 1 to extraview.
Decoders next to one another.
Pace 2 tuner model 2.152
firmware 140300R
 
Just checked tuner 1 signal strength 98% quality 69%
tuner 2 strength 98% quality 90%
Would that explain the lack of certain channels?
 
hi press the arrow going left or right on the remote than the p+ or p- to select all channels or press the tv button on the remote than use down or up arrow to select all channels.
 
Still have a PVR I. Lately it has lost some channels I should be able to get but selecting the full bouquet I can get them. Suspect your issue is a similar one. Don't bother with things like LNB or signal and stuff like that. If you're getting one channel you should be getting all of them. Which package are you on?
 
Prblem solved at a cost though

I replaced the old LNB with a new "smart" LNB.
Removed the switch and made direct inputs into the decoders.
All signals now running at 100% quality and all channels working.
Total cost R 900.
 
I replaced the old LNB with a new "smart" LNB.
Removed the switch and made direct inputs into the decoders.
All signals now running at 100% quality and all channels working.
Total cost R 900.

Glad you have solved the problem, but of course there is now no way to know what was faulty ..... I presume the HD PVR 2P is now connected direct to one of the Unicable ports, and the single view decoder is connected to one of the legacy ports? Who replaced the LNB for you?

What are the signal levels available now on all tuners?

The normal fault is a cable connector on one of the cables from the LNB to the MS. The next problem is one of the 2 x 6 MS output ports goers faulty. Only then would one suspect the LNB .....

What you now have is a relatively "future proof" solution.

Would you mind posting what version of the SLNB you have please, as well as its batch number and serial number?
 
Still have a PVR I. Lately it has lost some channels I should be able to get but selecting the full bouquet I can get them. Suspect your issue is a similar one. Don't bother with things like LNB or signal and stuff like that. If you're getting one channel you should be getting all of them. Which package are you on?


Not so unfortunately, SWA .... The SD PVR is being neglected by MC and we regularly find ourselves with inexplicable channels losses.

The " My channels" bouquet EPG and even the "favourites" bouquet on the SD PVR quite regularly goes out of step with what you should be getting.
There have also been a number of channel re-arrangements lately, where channels have moved around, and that info is not always corrected on the above 2 bouquets. ......
 
OK I spent R 900 for a new "smart LNB" - make: DSTV model LMX501.
Local agent convinced me that the future proof DSTV requirement is not to have a switch as the future signal pattern will not work with the switch.
Also when I disassembled the whole lot, one of the in-coming switch terminals was loose. I suspect that that was the root cause.
Now the two cables from the new LNB go directly into the two decoders; PVR and extraview - no switch and 4 fewer cables.
The signals are perfect - signal quality says 100% - and the image on the SONY TV screen is pristine/very sharp.
I do not know if I did the right thing but now my wife is SUPER HAPPY! So that is all that counts.
 
Was the problem that you couldn't see all channels or that they didn't show up at all and you couldn't select them?
 
When I selected a channel that was missing on the remote, the channel showed up on the TV screen with the blue/yellow info bands on the bottom and no broadcast ie blank screen for the rest. Interesting - the channel number on the decoder did not move to that channel number but stayed on the channel number that was previously successfully broadcast. Very confusing but a good case study.

I' not sure that MC is playing open cards with us all. According to the local agent, our equipment - dish, LNB set-up, cabling and decoders
are being outdated by the new technology. Evidently MC is specifying minimum 800mm dishes and no switches for their new technology.
 
Oh sorry, thought the channel was completely gone from the channel lineup. Different issue then.
 
When I selected a channel that was missing on the remote, the channel showed up on the TV screen with the blue/yellow info bands on the bottom and no broadcast ie blank screen for the rest. Interesting - the channel number on the decoder did not move to that channel number but stayed on the channel number that was previously successfully broadcast. Very confusing but a good case study.

I' not sure that MC is playing open cards with us all. According to the local agent, our equipment - dish, LNB set-up, cabling and decoders
are being outdated by the new technology. Evidently MC is specifying minimum 800mm dishes and no switches for their new technology.

OK I spent R 900 for a new "smart LNB" - make: DSTV model LMX501.
Local agent convinced me that the future proof DSTV requirement is not to have a switch as the future signal pattern will not work with the switch.
Also when I disassembled the whole lot, one of the in-coming switch terminals was loose. I suspect that that was the root cause.
Now the two cables from the new LNB go directly into the two decoders; PVR and extraview - no switch and 4 fewer cables.
The signals are perfect - signal quality says 100% - and the image on the SONY TV screen is pristine/very sharp.
I do not know if I did the right thing but now my wife is SUPER HAPPY! So that is all that counts.

(1) Yes MC has been on the SLNB bandwagon for more than a year already. The latest version LMX501, replaces the first generation of SLNBs, as these have been shown to develop a serious fault after a few months of service.
(2) Yes correct, the minimum antenna size is 80 cm for Explora installations.
(3) The claim is this solution is future proof, but having heard this with 2 different options in the last 2 years, we will have to wait and see.
(4) The previous Explora switch also went through 2 iterations. The 5-1 switch was unable to handle the connection of 2 Explora decoders, and was fairly quickly replaced with the 5-2 switch.
(5) The agent is not completely accurate with what he is claiming. MC NEVER approved of the use of 60 cm diameter antennas, the recommendation was always that a minimum of a 90 cm antenna is required to ensure 99.5% availability measured over a year. It is the component supplier industry that imported the smaller antenna and flooded the market with them. Secondly, the cabling used was sub-standard, and when MC started moving towards DVB-S2, as well as SATCR technology, the poor cabling started becoming an issue. Thirdly, The idea of using MS's is still used by MC as it is the ONLY way to provide downward compatibility in existing MUD installations at the moment. Yes World wide, there has been a move towards SATCR technology for DTH reception. What we do not know is when MC will decide to no longer provide for the connection of their decoders Universal LNBs and hence will then mean everyone will have to switch over to SATCR/Unicable LNBs.
(6) The decoders ---- well, the last really good decoder MC released was the SD PVR. It was locally manufactured by a reputable supplier UEC. The latest Explora design, while providing many more features and services is becoming the same as smart phones, not designed to last much over the warranty period. the Explora is assembled in East London, ( you can't say it is locally manufactured), is no where near the quality levels we became used to with UEC designed and manufactured products. There are a number of issues with Exploras that have been traced back to poor testing and final commissioning at the "factory".
(7) The LMX500 SLNB provided for 4 Unicable ports and 2 legacy ports. This SLNB allowed for the connection of older single view decoders, as well as the 2 tuner and 4 tuner HDPVRs and the SD PVR. The newer LMX501, now only has 3 Unicable ports and 1 legacy port!

It is thus no longer possible to connect a SD PVR to the new SLNB. This move means it is becoming increasingly difficult to keep 4 tuner HD PVRs going, as MC has NOT updated the sw to allow these decoders to easily be connected to the SLNB ports. Only the HD PVR 2P has had a sw update that facilitates installation of this decoder with an Explora. While not impossible to connect a 4 tuner decoder to the new SLNB, it requires one to make adjustments to the default settings on the Explora.

BTW, You were ripped off with the R 900 price for the SLNB as the recommended MC price is about R 500 If you are in PTA East, then yes the local MC agent has a reputation for squeezing blood out of all its customers and should be avoided at all costs.
 
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For the R900, the agent sent two technicians to my house, installed the new LNB, used their meter to align the dish and LNB and made the connection to the two decoders. I could have done all of the installation except for the perfect alignment. The agent did offer me the LNB at R600. I accepted the R300 installation charge on the basis that I did not have a signal strength meter.
 
For the R900, the agent sent two technicians to my house, installed the new LNB, used their meter to align the dish and LNB and made the connection to the two decoders. I could have done all of the installation except for the perfect alignment. The agent did offer me the LNB at R600. I accepted the R300 installation charge on the basis that I did not have a signal strength meter.

That is better! Thanks for clarifying it included the installation and line up charge.
 
Hey guys

That is better! Thanks for clarifying it included the installation and line up charge.

Ok i have a similar issue but different.
I have a hd pvr 4tuner working from a new slnb. The setup was working 100% on port 2 Satcr. Now i added a small hd singleview decoder into the mix as extra view. Now all of a sudden certian channels on my pvr are showing a black screen but the info etc appear. On the single view decoder all channels are working. I have swapped the cables to see if that helps but still nothing. Any advice. Slnb about a month old
 
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