Quick query on PPPOE

J

Jonny Two Shoes

Expert Member
Joined
Nov 13, 2006
Messages
4,542
Reaction score
17
Location
Gauteng
A new laptop imaged with Windows XP SP3 is given to a user.

He takes it home and connects to his wireless router which is connected to ADSL.

He cannot get onto Internet whereas the previous laptop he had did not have the same issue. He would just connect and automatically be on the Internet.

I guide him through setting to connect to Broadband that requires Username and Password. This works much to my surprise :confused:

He is the second user now I have had this with but neither of these users would know how to set up a router in bridged mode and I only thought pppoe dial-up sessions would work if your router is in bridged mode :/

Unfortunately I can't get to their homes to investigate.

Am I being silly? They swear nothing has changed with the setups at their homes and their other Home PC's are just connected without the need to setup a dial-up session to DSL.

Is their a setting on XP that the guys who did the new XP images have set that I am not aware of?

It's not a serious issue but user complains of having to click the dial-up session every time he wants to connect :rolleyes: I am not sure what could have changed and google ain't helpin because I am not sure how to search for this lol. I really feel like I am missing something though :o seriously am I just being silly lol?
 
Jonny Two Shoes said:
A new laptop imaged with Windows XP SP3 is given to a user.

He takes it home and connects to his wireless router which is connected to ADSL.

He cannot get onto Internet whereas the previous laptop he had did not have the same issue. He would just connect and automatically be on the Internet.

I guide him through setting to connect to Broadband that requires Username and Password. This works much to my surprise :confused:

He is the second user now I have had this with but neither of these users would know how to set up a router in bridged mode and I only thought pppoe dial-up sessions would work if your router is in bridged mode :/

Unfortunately I can't get to their homes to investigate.

Am I being silly? They swear nothing has changed with the setups at their homes and their other Home PC's are just connected without the need to setup a dial-up session to DSL.

Is their a setting on XP that the guys who did the new XP images have set that I am not aware of?

It's not a serious issue but user complains of having to click the dial-up session every time he wants to connect :rolleyes: I am not sure what could have changed and google ain't helpin because I am not sure how to search for this lol. I really feel like I am missing something though :o seriously am I just being silly lol?
Click to expand...
Plenty of routers can operate in both modes simultaneously.
 
Only thing I can think of is the gateway isn't set to the router... and the routers are in mixed mode (if possible).
 
Yup, the routers call it half-bridge mode or dual ppp mode or compatibility mode nowadays.

I have found that in the problem you've described above, the person needs to run the network configuration wizard and indicate in the wizard that internet is on the network, and the wizard will configure the windows firewall to let the traffic through.

@Random: The router should be providing the ip address information ... but, good point!
 
The only thing that could cause this is he's pc is not pointing to the right gateway i.e. the router
 
Dial Up vs Always On

I do not understand the need for all this "dial-up" stuff ?

I just set up the wireless as if it was a "normal" network card.

If you have set the router to be a DHCP server then the WiFi should get an IP automatically and IF set up properly should connect automatically when in range of the AP.

Seamless on my Laptop. ( I have a router and a seperate wireless AP )


MW
 
Ah OK thanks :)

Interesting though there is one user who says he did not have the same issue and did connect without having to do anything. And he has the XP Image on his laptop so I am not sure why he would be any different.

All our PC's are imaged the same and all are joined to a company domain and set to dynamic IP.

So is it safe to say their routers are at fault? In other words seeing as it should be DHCP their routers are not assigning the gateway?
 
Last edited:
MidnightWizard said:
I do not understand the need for all this "dial-up" stuff ?

I just set up the wireless as if it was a "normal" network card.

If you have set the router to be a DHCP server then the WiFi should get an IP automatically and IF set up properly should connect automatically when in range of the AP.

Seamless on my Laptop. ( I have a router and a seperate wireless AP )


MW
Click to expand...

I use it personally because I have more than one ADSL account. So often I swap and change ISP depending on my purpose to save money. Fibre for gaming, local for local only of course, and normal for browsing :)

Their Wi-Fi is set up that way though that it connects to the LAN within range if connected before. Dell laptops with Dell Wireless Utility handles all that. But it's once they are connected that they can't access Internet and I didn't know why because their routers have their ISP details on it and I believe they should not have to set up PPPOE session.
 
Last edited:
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X