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stormac3
Member
- Joined
- Apr 26, 2018
- Messages
- 19
TL; DR This is about connectivity issues on Rain. Let me save some other guys time, by saying this has nothing to do with load-shedding, towers out of commission or any related effects on the Rain 4G network. It started well before all that started.
I was a long time user of Iburst uncapped until they ended it when the company got canned. I had no problems as they had good metro coverage, did easily 5gbs a day for R600 p.m. for 7+ years. So when I saw the Rain offer I was obviously excited because all the other muppets (Looking at you MTN and Voda) say uncapped but have a strict FUP (even on their unlimited packages). To date the 4G uncapped from Rain is still the only truly uncapped mobile package on the market. (Fight me, I'm ready)
Long story short I took the uncapped 4G sim only offer about 8 months ago and was quite happy with the speeds/consistency I was getting(still am except for this timeout issue). The month to month payments with no contracts was the definitely the deal clincher for me and still is. On actual use, as a long time internet user, I do understand that during business hours you can expect to be a little to a lot slower(although it was at most 20% slower most days), but it picks up after 10pm or so, once all the corporate backups, batch jobs and DR replications are almost done.
Well in my first month I hit around 220-250Gb of data used probably near the 20th, when I started getting this weird ping cutout(see logs attached from one of the following months). I run a constant ping (ping 8.8.8.8 -t -l 0 or 8.8.8.4 which is a zero byte endless ping) to stabilise my connection, without installing an extra app to do so. I use my spare 4G capable cellphones as modems in light of my need to be instantly mobile at times. Before someone chirps, been a road warrior for 15years and most mifi batteries decline into kak dodgy status after 4 months constant use (strus Bob). The mifi's that last much longer are not available here and I am not paying $200 plus shipping costs and headaches to get one. Cellphones dont fade so easily and their batteries are cheaper to replace.
Let the histrionics begin..
-In the first month it was a constant timeout for the rest of the month once it started. Horribly infuriating, especially when you are streaming, editing online or trading. Constant reloading needed, never mind downloads that took kak long. Now I could have put the info into an access db or excel, to calculate the frequency and average timeout period or interesting fluffiness, buuut I am kak lazy to do it tbh (if you bored and want to help out, i will give kudos). Plus I genuinely wasnt sure if it was a device fault or a network fault at the time, since I was new to the service, so I ignored it but kept an eye on it.
-The second month rolled around and it happened infrequently for a few hours at at time, after 100Gb, so I was convinced it was my device and tried swopping that out with a mates mifi, another mates tablet and the neighbours router. No change. Like a really bad pimple before a hookup, it was still there, so it was not a device issue.
-Third month and bang on around 200Gb used or maybe a bit more, it happened again and was fairly constant for like two weeks, with a one day breather(no timeouts) every 4 or 5 days as I recall.
- 4th, 5th, 7th and 8th months.. same kak but the data usage starting point varied anywhere from 150Gb to 300Gb. I average ~400Gb most months/
-6th Month was golden, no kak.. streamed like a dream and no issues at all except load-shedding which didnt affect their towers in my area at the time, as it was not long periods of load-shedding.
-this month.. its not even half the month yet... and this kak timout has started again(usage <95Gbs) and I am lekker livid right now because I cant watch any streaming sport or my live lectures online without constant cutouts and in some cases I must reload continuously
Full disclosure, yes I torrent a lot, do lots of data uploads(not torrents) and game and abuse youtube terribly, maybe they have me on a load balancing network watch list? I am only posting two logfiles from 3 months back, because it is all the same tbh. I should have made one for the other devices I tested to prove consistency, but I didnt since it isnt really necessary for a ping..
Anyway questions as follows:
1. Anyone else experiencing the same issue?
2. If yes, have you reported it? (I haven't tried because all my experiences with their supports lack of technical knowledge leaves me with a headache too)
3. If you had this happen and you solved it, how did you do so?
4. If you're a networking or connectivity god, any suggestions? scripts, port forwards, changing NAT/DNS/IP Config settings or something else..
If you want me to do more current ping logs for statistical variance, let me know.
Any input from you chaps would be appreciated.
Thanks
.
Edit - One more thing, the log files do have some very long running timouts. That is either when I was offline between 6-11pm or I restarted my device to try and correct the timeouts. The timeouts I have an issue with are normally grouped as around 3-5 sometimes 6 ping fails.
I was a long time user of Iburst uncapped until they ended it when the company got canned. I had no problems as they had good metro coverage, did easily 5gbs a day for R600 p.m. for 7+ years. So when I saw the Rain offer I was obviously excited because all the other muppets (Looking at you MTN and Voda) say uncapped but have a strict FUP (even on their unlimited packages). To date the 4G uncapped from Rain is still the only truly uncapped mobile package on the market. (Fight me, I'm ready)
Long story short I took the uncapped 4G sim only offer about 8 months ago and was quite happy with the speeds/consistency I was getting(still am except for this timeout issue). The month to month payments with no contracts was the definitely the deal clincher for me and still is. On actual use, as a long time internet user, I do understand that during business hours you can expect to be a little to a lot slower(although it was at most 20% slower most days), but it picks up after 10pm or so, once all the corporate backups, batch jobs and DR replications are almost done.
Well in my first month I hit around 220-250Gb of data used probably near the 20th, when I started getting this weird ping cutout(see logs attached from one of the following months). I run a constant ping (ping 8.8.8.8 -t -l 0 or 8.8.8.4 which is a zero byte endless ping) to stabilise my connection, without installing an extra app to do so. I use my spare 4G capable cellphones as modems in light of my need to be instantly mobile at times. Before someone chirps, been a road warrior for 15years and most mifi batteries decline into kak dodgy status after 4 months constant use (strus Bob). The mifi's that last much longer are not available here and I am not paying $200 plus shipping costs and headaches to get one. Cellphones dont fade so easily and their batteries are cheaper to replace.
Let the histrionics begin..
-In the first month it was a constant timeout for the rest of the month once it started. Horribly infuriating, especially when you are streaming, editing online or trading. Constant reloading needed, never mind downloads that took kak long. Now I could have put the info into an access db or excel, to calculate the frequency and average timeout period or interesting fluffiness, buuut I am kak lazy to do it tbh (if you bored and want to help out, i will give kudos). Plus I genuinely wasnt sure if it was a device fault or a network fault at the time, since I was new to the service, so I ignored it but kept an eye on it.
-The second month rolled around and it happened infrequently for a few hours at at time, after 100Gb, so I was convinced it was my device and tried swopping that out with a mates mifi, another mates tablet and the neighbours router. No change. Like a really bad pimple before a hookup, it was still there, so it was not a device issue.
-Third month and bang on around 200Gb used or maybe a bit more, it happened again and was fairly constant for like two weeks, with a one day breather(no timeouts) every 4 or 5 days as I recall.
- 4th, 5th, 7th and 8th months.. same kak but the data usage starting point varied anywhere from 150Gb to 300Gb. I average ~400Gb most months/
-6th Month was golden, no kak.. streamed like a dream and no issues at all except load-shedding which didnt affect their towers in my area at the time, as it was not long periods of load-shedding.
-this month.. its not even half the month yet... and this kak timout has started again(usage <95Gbs) and I am lekker livid right now because I cant watch any streaming sport or my live lectures online without constant cutouts and in some cases I must reload continuously
Full disclosure, yes I torrent a lot, do lots of data uploads(not torrents) and game and abuse youtube terribly, maybe they have me on a load balancing network watch list?
I am only posting two logfiles from 3 months back, because it is all the same tbh. I should have made one for the other devices I tested to prove consistency, but I didnt since it isnt really necessary for a ping..Anyway questions as follows:
1. Anyone else experiencing the same issue?
2. If yes, have you reported it? (I haven't tried because all my experiences with their supports lack of technical knowledge leaves me with a headache too)
3. If you had this happen and you solved it, how did you do so?
4. If you're a networking or connectivity god, any suggestions? scripts, port forwards, changing NAT/DNS/IP Config settings or something else..
If you want me to do more current ping logs for statistical variance, let me know.
Any input from you chaps would be appreciated.
Thanks
.
Edit - One more thing, the log files do have some very long running timouts. That is either when I was offline between 6-11pm or I restarted my device to try and correct the timeouts. The timeouts I have an issue with are normally grouped as around 3-5 sometimes 6 ping fails.
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