I’m a new client to rain and first was on the 4g 24/7 package. The 4g was to slow for me so I cancelled the 4g and went with the 5g standard package. The cpe pro router that comes with the standard package seems to have connection issues with the tower in my area so I decided to upgrade to the premium package and contacted rain. I was promised to have the router swapped out for an outdoor unit and was told that the connection issues I’m having could be related to walls/trees between my house and the tower.(closes tower is 0.43km from my house) Using an outdoor unit will then hopefully resolve my issues. Since the 01 of July I have been waiting for the swap out to happen.no response and no one coming back to me what so ever. I myself also work in a call center environment with covid 19 issues like the rest of the country and I will lose my job if it took me two days to reply to an email/request or even ignore a client.
If there is anyone that can assist me with internet disconnecting and reconnecting from 6pm,slow upload speeds(below 1mb all day)and also slow download speeds (30mb and below) it would be appreciated.
I was really hoping that rain could give big isp like Mtn ,Vodacom and Telkom a run for their money.
If there is anyone that can assist me with internet disconnecting and reconnecting from 6pm,slow upload speeds(below 1mb all day)and also slow download speeds (30mb and below) it would be appreciated.
I was really hoping that rain could give big isp like Mtn ,Vodacom and Telkom a run for their money.
