Our Rain 5G was delivered Friday 11am. I've set the device up, but no connection - so we figured the sim must be activated. We've contacted Customer Support from Friday until this morning. We were told we'll receive an SMS with an APN. I checked - no SMS on the device. However, the Rain APN is set up and looks correct.
My order on Rain's website still says "Ready fro delivery" - so I am thinking this is like the perfect storm. The Order is not updated, hence the Sim is not activated, which will then mean my connection is not working.
We've DM'ed on Twitter, contacted the representative on MyBroadband, we've used Customer Support. So what options do we have left? Surely, one person must just spend 30mins or so ensuring the sim is working and activated and we'll be up and running?
My order on Rain's website still says "Ready fro delivery" - so I am thinking this is like the perfect storm. The Order is not updated, hence the Sim is not activated, which will then mean my connection is not working.
We've DM'ed on Twitter, contacted the representative on MyBroadband, we've used Customer Support. So what options do we have left? Surely, one person must just spend 30mins or so ensuring the sim is working and activated and we'll be up and running?