Rain 5G gone down again and no help from their support centre!

[louisjj]

My Rain 5G signal went completely down this afternoon and it does not help to log a ticket as they do not get back to me.
My Rain 4G went down to 0.34mbps, so I cannot work at all.

 

[WAslayer]

Please get in line with the rest of the Rain moaners...

 

[pilotwerrie]

Feel your pain brother!!

Been down since Friday - Zero Help.

Other have been off longer than that.

 

[rain_mobile]

My Rain 5G signal went completely down this afternoon and it does not help to log a ticket as they do not get back to me.
My Rain 4G went down to 0.34mbps, so I cannot work at all.

Hi louisjj,

When checking your latest connection we see that you were successfully latched to a 5G tower this morning. Please drop us a DM if the problem persists

 

[rain_mobile]

Feel your pain brother!!

Been down since Friday - Zero Help.

Other have been off longer than that.

Hi pilotwerrie,

Your issue has been escalated and we have requested feedback for you. We really do apologize for the delay but we will be in touch soon.

 

[pilotwerrie]

Hi pilotwerrie,

Your issue has been escalated and we have requested feedback for you. We really do apologize for the delay but we will be in touch soon.

Dear @rain_mobile ... Today it has been 7 days ... what is taking so long ... ???

I am telling you now ... DO NOT even try to debit my account for the full R999 this month ...

I am happy to pay pro-rata however for the full days I was able to make use of your service!!

 

[Assasin_Zer0]

Dear @rain_mobile ... Today it has been 7 days ... what is taking so long ... ???

I am telling you now ... DO NOT even try to debit my account for the full R999 this month ...

I am happy to pay pro-rata however for the full days I was able to make use of your service!!

I know how you feel .

 

[pilotwerrie]

I know how you feel .

What do you use to monitor?

I have a simple application but doesn't give me detail like this ...

 

[Assasin_Zer0]

What do you use to monitor?

I have a simple application but doesn't give me detail like this ...

I used my router directly to do all the monitoring .
Custom firmware and Scripts installed .

 

[Fcon_Vpro]

I used my router directly to do all the monitoring .
Custom firmware and Scripts installed .

Is it Merlin or Asus firmware?
At least what it looks like from interface. Think I must try setup the same

 

[Assasin_Zer0]

Is it Merlin or Asus firmware?
At least what it looks like from interface. Think I must try setup the same

Howsit bud ,
It's asuswrt_Merlin firmware with JFFS custom scripts and configs

 

[Fcon_Vpro]

Howsit bud ,
It's asuswrt_Merlin firmware with JFFS custom scripts and configs

Thanks, ill try implement on my router.

 

[ndebelez]

I think its safe to say once the lockdown started, everyone jumped onto an internet connection that allowed them to stream without concern of data limits. Rain 5G and 4G are an appealing and will cater for streaming - easily.

To sum it all up - Rain 4G and 5G is over-subscribed.

They just rebooted the whole network tonight 19h00. As soon as the connection was live, my Speedtest to Midrand was 300MB/s. 45mins later, same Speedtest is now at 9MB/s - same tower ID.

I tested the other night at 3am - Speed was 440MB/s.

Just over-subscribed.

Now try telling rain to stop accepting new clients / new money. Not going to happen.