rain 5g no network connection no help received

[Nomfanelo]

Dear Rain Management,

MY NETWORK CONNECTION has been off and still waiting for your assistance. Please improve on your service

 

[rain_mobile]

Dear Rain Management,

MY NETWORK CONNECTION has been off and still waiting for your assistance. Please improve on your service

Hi @Nomfanelo, we have responded to your PM.

 

[Nomfanelo]

Every month if not fortnightly, I do not enjoy network connection on my 5G router. I am without network connection since 22 November 2024. Sadly, my work has been on standing still since. I call rain customer care daily for help and each time promised that my case has been ascalated to the network team but, they never revert to you. I have been waiting for their call back in vain I am just not getting the service I pay for. Isn't ther an ombudsman for IT providers? Rain needs to be taken to task their business has no customer interest. I will not pay for December until my connection is addressed and I will show you they will cut my service within a day of not paying but fail to address their disservice with the same urgency. It's time rain is shutdown!

 

[PaulGherkin]

rain is known widely as one of the worst ISPs in Africa.
They will not be taken to task, TIA, big business enjoys a free pass here, you should know that by now.

 

[Nomfanelo]

rain is known widely as one of the worst ISPs in Africa.
They will not be taken to task, TIA, big business enjoys a free pass here, you should know that by now.

The must be a way to get through, this is frustrating

 

[Nomfanelo]

Hi @Nomfanelo, we have responded to your PM.

Your response is not sufficient it is not resolving my issue and hope you will at least send out a technician to investigate the source of my non connection.

 

[epah]

Only way to take them to task is by speaking with your money!

 

[PaulGherkin]

The must be a way to get through, this is frustrating

It's called voting with your wallet. Or you could do what Steve did with his satelite dish

 

[Jam Sandwich]

The must be a way to get through, this is frustrating

Have you turned your router on and off and is it aimed at the window...
Thats my experience with Rain tech supoort... Move on if you can.