Rain 5G router - no connection

[Ashleigh11]

Hi there

My rain 5G router is not connecting to both 4G and 5G since yesterday. I’ve tried moving the router around in the apartment and restarting it but nothing seems to be working.

 

[StrangeSeed]

Hi

Same here, I called them and i was told that s tower in my area i been dow for about 18hrs and they are still investigating, why are we not alerted on issues that affect our service, service that we pay for? mxm

 

[DuduRose]

My Rain 5G sim says no connection/ invalid sim on the router however it is working fine on my phone, May I get this merged back to my router I have tried rebooting and resetting my router, and still nothing is happening, in a few days my payment is due and money will be deducted for a router that is not working, how do I get this resolved?