Rain 5G ZTE router

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I thought I was alone, mine connected for a few hours after activation. then it worked for a few hours after that it showed a red LED on network. the router kept switching on and off; on it's own and it connects to the network briefly then disconnects, after that it restarts the whole process again.

A representative called me after I spoke to him, he told me "I'm going to forward your call to the right department", played a tone then I waited for a few minutes and the call was dropped by them.
 
Nothing, they hung up the call. I tried emailing support and fb messenger. I sent a private message via mybroadband. I guess that is my last option
 
I guess I have to cancel this damn thing. I was gonna call support in the morning. Now that it’s a common thing the best way to rid myself of stress is to cancel.
 
Mine connected in early hours of the morning, I also got a reply today
There is an alarm on one of the site in the area.
I will check with the networks department what is the issue
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So I'll hang on for a couple of days, then I'll cancel
 
I got in touch with rain on facebook and they resolved my issue yesterday. It is way better than 4G. I get minimum of 40mbps download speeds and it can go as high as 80mbps.
 
ZTE make very sht routers, ask them to swop it for one of their Huawei routers.
 
airborne said:
ZTE make very sht routers, ask them to swop it for one of their Huawei routers.
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Yeah people are complaining a lot about the same ZTE 5G routers, it’s badly engineered. I’ve seen a lot of people got their routers swapped for the HUAWEI or OPPO router.
 
Selborn said:
I got in touch with rain on facebook and they resolved my issue yesterday. It is way better than 4G. I get minimum of 40mbps download speeds and it can go as high as 80mbps.
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Depends on where you are ; I can get significantly more than 80 Mbps down on 4G / LTE at times, through Telkom.
 
BCR said:
Depends on where you are ; I can get significantly more than 80 Mbps down on 4G / LTE at times, through Telkom.
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Rain 4G won't get above 20mbps that's why I decided to upgrade to 5G
 
How are the OPPO routers, got one last week and it doesn't pick up network at my office
Had a Huawei before at this location which worked no problem

Waiting for tomorrow to go try another area with another tower

Edit: My oppo now working, probably a tower problem with load shedding etc
 
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Not sure if this may help, recently got rain 5G with the ZTE router.

I also had the issue with the red light and not having internet for a whole day.

They advise you to move your router around your house until you find a decent signal, you can use the signal optimiser on their site to see where towers are and where to position your router.

For me it was a challenge, staying in a flat at the bottom floor, but I was able to find a place for the router to work.

I get slightly more than the 25mbps max speed on my package and have no issues since moving my router.
 
Morodi G said:
Less than 24 hours after delivery. My router has a red light indicating no network. What a scam
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Mine had had the red light from the box, collected it this morning and if it's still not working by tomorrow morning I am cancelling and taking it back.
 

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I have been using Rain ZTE 5G router with my 4G sim, it was great all along connected to 0.37km away which is close tower, but now is very slow connected to 2.23km away tower which is very far and affecting my speed very much, from 35mb/s to 2mb/s download speed and 17 mb/s to 0.68mb/ uploading speed. any help please.
 
Octavius87 said:
I have been using Rain ZTE 5G router with my 4G sim, it was great all along connected to 0.37km away which is close tower, but now is very slow connected to 2.23km away tower which is very far and affecting my speed very much, from 35mb/s to 2mb/s download speed and 17 mb/s to 0.68mb/ uploading speed. any help please.
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Generally 5G is crap at those distances, can’t you rather use a 4G router, more stable and faster at distances like those?
 
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