RAIN Blacklisting

My daughter cancelled her Rain account in October 2022 when she moved to Europe. Suddenly we are receiving letters of demand . Was basically told we are lying that we cancelled the contract online. I have sent numerous service requests to Rain to contact me and this has still not happened. NuDebt was contacted and I asked for proof of her contract as well as proof of sim and data usage and their answer is, an invoice was raised so data was used, highly unlikely as my daughter lives in the netherlands and has the sim card in a box over there. I have had the phone dropped in my ear twice already and still no one bothers to contact me so that i can resolve this. Rain is month to month and hers was a sim only deal. How can you invoice people for services not used as the contract was CANCELLED! Now they want to blacklist her, yet I am trying everything to get this resolved but getting no assistance from anyone.
 
Nscholtz said:
My daughter cancelled her Rain account in October 2022 when she moved to Europe. Suddenly we are receiving letters of demand . Was basically told we are lying that we cancelled the contract online. I have sent numerous service requests to Rain to contact me and this has still not happened. NuDebt was contacted and I asked for proof of her contract as well as proof of sim and data usage and their answer is, an invoice was raised so data was used, highly unlikely as my daughter lives in the netherlands and has the sim card in a box over there. I have had the phone dropped in my ear twice already and still no one bothers to contact me so that i can resolve this. Rain is month to month and hers was a sim only deal. How can you invoice people for services not used as the contract was CANCELLED! Now they want to blacklist her, yet I am trying everything to get this resolved but getting no assistance from anyone.
Click to expand...
I don't think this is what is being discussed here.
 
Nscholtz said:
My daughter cancelled her Rain account in October 2022 when she moved to Europe. Suddenly we are receiving letters of demand . Was basically told we are lying that we cancelled the contract online. I have sent numerous service requests to Rain to contact me and this has still not happened. NuDebt was contacted and I asked for proof of her contract as well as proof of sim and data usage and their answer is, an invoice was raised so data was used, highly unlikely as my daughter lives in the netherlands and has the sim card in a box over there. I have had the phone dropped in my ear twice already and still no one bothers to contact me so that i can resolve this. Rain is month to month and hers was a sim only deal. How can you invoice people for services not used as the contract was CANCELLED! Now they want to blacklist her, yet I am trying everything to get this resolved but getting no assistance from anyone.
Click to expand...
Hi @Nscholtz,

Please provide us with your email via PM | https://mybroadband.co.za/forum/conversations/add?to=rain_mobile
 
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