Freeman420
New Member
- Joined
- Oct 12, 2018
- Messages
- 3
- Reaction score
- 0
I have now been given the run arround by Rain for 2 months. Here are the bugs I have reported that have not been fixed.
1. The information you get when you want your new SIM cards says you must have your RICA documents ready when the delivery comes. What they do not tell you is you need COPIES of your RICA documents as they can not process the originals.
2. If a SIM card is stolen you can cancel it but the cancelation only takes place at the end of the month. All data on the SIM should be blocked immediately but it is not.
3. If you had 3 SIM cards and one is stolen you can NOT get a replacement SIM. Max 3 against your ID number forever.
4. I have had the payment gateway say my payment was successful but Rain says it was not. I am still awaiting an answer on this one.
5. They gave me free bandwidth while they fixed the problems after I asked for it but they still billed me for it. As I now refuse to pay for free data I am cut of. The amount owed on my dashboard is not correct and they expect me to pay.
6. During the free bandwidth period I was still cut off between 6pm and 11pm because I refused to increase my spend limit.
7. It is not clear to me whether the free data days only apply for the signup month or every month.
8. Support staff laugh at me to my face when I complain.
9. Faults are escalated and then closed unilaterally without feedback from the client. This results in multiple escalations that never get attended too.
10. Requests to call you back are ignored. Requests that the managing director call you are ignored. Messaging the directors on Twitter is ignored. Not one senior person at Rain has ever gotten back to me even though I have requested this multiple times.
11. There is no longer a chat option on my dashboard so I can not chat online about my problems.
My advice is do NOT do business with Rain.
1. The information you get when you want your new SIM cards says you must have your RICA documents ready when the delivery comes. What they do not tell you is you need COPIES of your RICA documents as they can not process the originals.
2. If a SIM card is stolen you can cancel it but the cancelation only takes place at the end of the month. All data on the SIM should be blocked immediately but it is not.
3. If you had 3 SIM cards and one is stolen you can NOT get a replacement SIM. Max 3 against your ID number forever.
4. I have had the payment gateway say my payment was successful but Rain says it was not. I am still awaiting an answer on this one.
5. They gave me free bandwidth while they fixed the problems after I asked for it but they still billed me for it. As I now refuse to pay for free data I am cut of. The amount owed on my dashboard is not correct and they expect me to pay.
6. During the free bandwidth period I was still cut off between 6pm and 11pm because I refused to increase my spend limit.
7. It is not clear to me whether the free data days only apply for the signup month or every month.
8. Support staff laugh at me to my face when I complain.
9. Faults are escalated and then closed unilaterally without feedback from the client. This results in multiple escalations that never get attended too.
10. Requests to call you back are ignored. Requests that the managing director call you are ignored. Messaging the directors on Twitter is ignored. Not one senior person at Rain has ever gotten back to me even though I have requested this multiple times.
11. There is no longer a chat option on my dashboard so I can not chat online about my problems.
My advice is do NOT do business with Rain.
