Rain continues deducting payments 2 months after cancelation

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RoslynT

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I canceled my Rain 5G effective 31 January 2021 and they sent couriers to collect the router on 3 February but they continue deducting payments in February and March.
The only way to contact them is to email support but no response.
I'm unable to remove my card details from the account history. How do I get my R1398. 00 back from them??
 
Did you use a credit card, as you might be able to get a refund via your credit card. You can also try ICASA, about 8-9 years they were able to assist me with MTN, they required proof of me first trying to resolve it with MTN, after they assisted, MTN stopped deducting and refunded my money.
 
RoslynT said:
I canceled my Rain 5G effective 31 January 2021 and they sent couriers to collect the router on 3 February but they continue deducting payments in February and March.
The only way to contact them is to email support but no response.
I'm unable to remove my card details from the account history. How do I get my R1398. 00 back from them??
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Well welcome to the one way future of (abstract) digital world everybody so dearly wish for and can't wait to have it fully.
(FF-SSSS)
-Fast=To invite you with big promises
-Fast=Collecting your money.
-Slow=Cancelling anything.
-Slow=Reaction to complaints.
-Slow=Accepting responsibility.
-Slow=Communication to clients.
 
RoslynT said:
I canceled my Rain 5G effective 31 January 2021 and they sent couriers to collect the router on 3 February but they continue deducting payments in February and March.
The only way to contact them is to email support but no response.
I'm unable to remove my card details from the account history. How do I get my R1398. 00 back from them??
Click to expand...
Good Morning @RoslynT

My apologies for the inconvenience, could I ask you to please PM me your email address so that I can assist further.
 
profa said:
the whole point of making public posts is to try and hold your company publicly accountable so others can see how you handle problems. the whole reason for this public thread is because the OP has failed privately.
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Hi @profa ... @RoslynT had posted her personal email address on here which is a public platform hence I asked her to rather PM it to me.
 
I have just had the same problem, I cancelled my Rain contract online on the 13th of March, and the webpage said, your cancellation will be at the end of the month (March) and it says final bill due 1 April. Now as of 1 April it shows last payment due 1 May and the service is ending at the end of April??

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woblz said:
I have just had the same problem, I cancelled my Rain contract online on the 13th of March, and the webpage said, your cancellation will be at the end of the month (March) and it says final bill due 1 April. Now as of 1 April it shows last payment due 1 May and the service is ending at the end of April??

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Rain Support has effected my cancellation this morning after I sent a query on myBB.
I was gladly surprised at the quick turn around time @rain_mobile , honestly if the speeds were better I would have stayed with them, but having to deal with 30KB-500KB speeds was too frustrating for the past 6 months.
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I have the same problem, I cancelled my Rain contract online in March, and the webpage said, your cancellation will be at the end of the month which is March and then it says final bill due 1 April(confusing). Now as of 1 April today it says last payment is due on 1 May, what's going on? @rain_mobile
 
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Just cancel your card and order a new one online. Takes 5 minutes and delivery to you by courier 2 days later.
 
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