Rain Customer Care

[Karu]

For the past two weeks my Rain network has been extremley slow so i logged a complain and the Rain consultant called me back today

I was so shocked at his response ....
I just need to accept these extremley slow speeds as the tower thats near me now all of a sudden is 96% utilised. So apparently this new extremley slow speeds should be accepted as the new norm.


Seriously thats the reponse that yourll can give your clients

 

[rain_mobile]

For the past two weeks my Rain network has been extremley slow so i logged a complain and the Rain consultant called me back today

I was so shocked at his response ....
I just need to accept these extremley slow speeds as the tower thats near me now all of a sudden is 96% utilised. So apparently this new extremley slow speeds should be accepted as the new norm.


Seriously thats the reponse that yourll can give your clients

Hi @Karu

I have received your PM, i will look into the issue

 

[CuriousSoul]

For the past two weeks my Rain network has been extremley slow so i logged a complain and the Rain consultant called me back today

I was so shocked at his response ....
I just need to accept these extremley slow speeds as the tower thats near me now all of a sudden is 96% utilised. So apparently this new extremley slow speeds should be accepted as the new norm.


Seriously thats the reponse that yourll can give your clients

Absolutely! It's the norm at Rain of late.
In my case, they sold me the solution saying their tower was within 50m of my place. Now when I complain of frequent connectivity issues, they are writing me emails saying the best way forward is to cancel and find another service provider. Clearly rain is doing too well for themselves.

 

[Karu]

Exactly!!! How can any business reply like that?

 

[shelvpower]

Also received a rather generic reply today, almost a week after lodging a complaint. Basically being told to just accept the problem...



Hi ******

Hope you are well.

Thank you for contacting rain.

Due to the increased traffic patterns in your area, the cell you are connecting to is busy during peak times/off peak.

There is no quick solution for this issue, but our rain team is constantly improving/optimizing the network to provide the best experience for our users.

Our apologies for the poor experience and we sincerely hope your problem will be resolved by overall network improvements in the near future.

 

[rain_mobile]

Absolutely! It's the norm at Rain of late.
In my case, they sold me the solution saying their tower was within 50m of my place. Now when I complain of frequent connectivity issues, they are writing me emails saying the best way forward is to cancel and find another service provider. Clearly rain is doing too well for themselves.

Hi @Daddy2B

Please provide me with your email via Private message

 

[CuriousSoul]

Hi @Daddy2B

Please provide me with your email via Private message

Done

 

[supersunbird]

For the past two weeks my Rain network has been extremley slow so i logged a complain and the Rain consultant called me back today

I was so shocked at his response ....
I just need to accept these extremley slow speeds as the tower thats near me now all of a sudden is 96% utilised. So apparently this new extremley slow speeds should be accepted as the new norm.


Seriously thats the reponse that yourll can give your clients

So you want him to lie to you and make you do this and that with the same end result?

 

[Karu]

So you want him to lie to you and make you do this and that with the same end result?

No its an unacceptable response from a service provider. That should not even be part of a response . Being a service provider is that what customer service is? Just to accept whatever?

 

[supersunbird]

No its an unacceptable response from a service provider. That should not even be part of a response . Being a service provider is that what customer service is? Just to accept whatever?

OK, so it would seems that you like your time wasted.

When the tower has reached a spectrum and user limitation, there is nothing they can do easily do to remedy that. Must they hold a tower lottery and kick off and block the users who lose? They can try to build a multimillion new tower but that will take time, EIAs and whatevr needs to be done first. They can hope to get more spectrum from ICASA.

Besides that, what must they do? Have you fruitlessly change your router settings? Spend money and try to setup an external aerial fruitlessly? (aka wasting your time)

 

[Quad!]

I also have Speed Problems!!! And this is being going on for 3 months now!

Left side, is what i am getting now. Right side, Is what i know I can get. There is nothing wrong with my Signal Strength. And Rain can't say it tower in your area only. They say it to ever one its the Tower. They Throttle you to death for no reason. And Clearly 45mbps vs 0.6mbps is a VERY BIG DIFFERENCE!

I have done hundreds of test and complaints. I know for a fact what my router and signal can do Rain vs Vodacom vs MTN. And Rain always the very very very BAD one. Always Throttle you and ignore the customer.

 

[rain_mobile]

View attachment 1214332
I also have Speed Problems!!! And this is being going on for 3 months now!

Left side, is what i am getting now. Right side, Is what i know I can get. There is nothing wrong with my Signal Strength. And Rain can't say it tower in your area only. They say it to ever one its the Tower. They Throttle you to death for no reason. And Clearly 45mbps vs 0.6mbps is a VERY BIG DIFFERENCE!

I have done hundreds of test and complaints. I know for a fact what my router and signal can do Rain vs Vodacom vs MTN. And Rain always the very very very BAD one. Always Throttle you and ignore the customer.

Hi @Quad!

I have sent you a PM