Rain customer support Help!!!

My Daughters has been without internet (Rain 4G) for the 3rd day now, studying in Stellenbosch, I got a response from agent (This was when support was still working) to move the modem so it looks to Victoria street, and this did not work, thereafter I tried phoning the support no 081 610 1000 and that is quite a joke, as after phoning must be 20 times I could not get through, on the Rain site there is nowhere to submit another Fault, and low and behold the [email protected] email has now been deactivated, and sends you to the site, which has nowhere to log a fault? How in heavens name does one get in touch with Rain?? Ref 12714619.
 
Gerhard M said:
My Daughters has been without internet (Rain 4G) for the 3rd day now, studying in Stellenbosch, I got a response from agent (This was when support was still working) to move the modem so it looks to Victoria street, and this did not work, thereafter I tried phoning the support no 081 610 1000 and that is quite a joke, as after phoning must be 20 times I could not get through, on the Rain site there is nowhere to submit another Fault, and low and behold the [email protected] email has now been deactivated, and sends you to the site, which has nowhere to log a fault? How in heavens name does one get in touch with Rain?? Ref 12714619.
Click to expand...
HI @Gerhald M

Please provide me with your email via PM
 
Gerhard M said:
My Daughters has been without internet (Rain 4G) for the 3rd day now, studying in Stellenbosch, I got a response from agent (This was when support was still working) to move the modem so it looks to Victoria street, and this did not work, thereafter I tried phoning the support no 081 610 1000 and that is quite a joke, as after phoning must be 20 times I could not get through, on the Rain site there is nowhere to submit another Fault, and low and behold the [email protected] email has now been deactivated, and sends you to the site, which has nowhere to log a fault? How in heavens name does one get in touch with Rain?? Ref 12714619.
Click to expand...
Login in to rain account. Under my account click on manage. Then look on bottom right of the page Contact support. 2nd way. Click on manager in the router box. On the window that has the map on it, bottom right. Network support.
 
Good day
I need help i lost my phone and now I'm unable to access my account due to outdated contact information
I can't reset my password since I cannot remember my email password and I'm using a different cell number
 
Last edited:
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X