Rain Data going missing

[ekkekan]

I hope someone can direct me to someone to help.

This is the 2nd time in 2 months that I have data available but Rain just cuts me off. It does not help to log a call with Afrihost as the support staff don't seem to know how the LTE-A from Rain works and they try to get me to upgrade to another ISP.
I just need the service that I have paid for.
This shows I have 7.4GB peak data left yet I am forced to buy more to use for today.

 

[rain_mobile]

hi @ekkekan

Please send me a PM with your name, surname and contact number.

 

[ekkekan]

hi @ekkekan

Please send me a PM with your name, surname and contact number.

Thanks for the help. For a change Afrihost did investigate (in less than 24hours) and reset my line within an hour and I got the data that was left back.

 

[AfriNatic]

Thanks for the help. For a change Afrihost did investigate (in less than 24hours) and reset my line within an hour and I got the data that was left back.

Sorry for the run around you received. If you experience any further issues please let me know.