RAIN in Harties - does it really suck so bad?

DominionZA

DominionZA

Executive Member
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Edenvale, Gauteng
I am leaving here on 9 Jan, so had to terminate fibre. So today begins mobile data again - and I unfortunately went with RAIN.

I got 2 SIMS. The uncapped 10Mbps from any device package, and the 23H00 to 18H00 uncapped package.

Since I got online this AM, I have found either SIM just keeps bouncing the connection. Every 5 mins or so it slows to a crawl for about a minute or so, then comes right. Every 30 minutes or so though, it dies. The router lights are on, router webpage shows 4G, etc... All looks good - but zero throughput. Suddenly it comes right again after a few minutes.

Both SIM's used in a Huawei B525, a Huawei B618z-22d and in my dual-sim phone. I get the same results (constant dropping throughput). I put a Telkom SIM in and viola - but Telkom are just far too expensive for my data needs.

Any tricks to get this working at least a little decently in Harties?
I tried their support system, but don't have any faith. It took forever just to find a way to submit a ticket. They seem to think that everything can be fixed using self help, and you must work really hard to get into direct contact. These clowns going back to WBS iBurst way of doing things again it seems.
 
DominionZA said:
I am leaving here on 9 Jan, so had to terminate fibre. So today begins mobile data again - and I unfortunately went with RAIN.

I got 2 SIMS. The uncapped 10Mbps from any device package, and the 23H00 to 18H00 uncapped package.

Since I got online this AM, I have found either SIM just keeps bouncing the connection. Every 5 mins or so it slows to a crawl for about a minute or so, then comes right. Every 30 minutes or so though, it dies. The router lights are on, router webpage shows 4G, etc... All looks good - but zero throughput. Suddenly it comes right again after a few minutes.

Both SIM's used in a Huawei B525, a Huawei B618z-22d and in my dual-sim phone. I get the same results (constant dropping throughput). I put a Telkom SIM in and viola - but Telkom are just far too expensive for my data needs.

Any tricks to get this working at least a little decently in Harties?
I tried their support system, but don't have any faith. It took forever just to find a way to submit a ticket. They seem to think that everything can be fixed using self help, and you must work really hard to get into direct contact. These clowns going back to WBS iBurst way of doing things again it seems.
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Hi @DominionZA

Please PM me your email address so i can look into and advise
 
supersunbird said:
Maybe spend the extra R270 pm and get:

Telkom LTE Deals

If you look on the forum, rain issues are often unsolvable, and even when solved goes back to bad after a short while.
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Shot man.

I was torn between RAIN and the Telkom 1TB anytime deal. I doubt I would use 1TB in a month, but the idea of a cap is just meh. Dropping internet is far worse though so...

To be honest, if the Telkom shop was open today, I would have paid them a visit and just taken the 1TB. But a RAIN rep is looking into it, so will hold off. Maybe it goes well.
 
DominionZA said:
I doubt I would use 1TB in a month, but the idea of a cap is just meh. Dropping internet is far worse though so...
Click to expand...

Depends on what you do normally.
Our fibre was installed early December (at last) after months of being traumatized by Rain that often goes below 0.5mbps and their "solution" was to force our connection to another tower.. which was a little better, still only like 1.5mbps.


Our area's fibre finally went live and I got a 200mbps fibre line.
Family of 5, 3 of us working from home, connected all the time. About 18 devices connected on our network incl 2x 4K tv's, Netflix, Showmax, etc... we didn't hit 1TB. Ended the month last night at 950gb.

We got close, but mainly because I backed up about 10 years worth of valuable photos and stuff that's chilling on my hard drives - that was about 500gb alone. And also, perhaps our usage was even more than it would be because of the novelty of finally having fibre.

This month, I doubt we'll be anywhere near 1tb.
 
Don’t even bother. Just got back now.

Telkom LtE is excellent though.
 
Ya, the RAIN chaps are trying to assist, but it has gotten too bad. I don't see them managing to resolve this overnight.
It has gotten so bad since peak time, I am lucky to maintain a connection for 10 minutes at a time without being down for 2 or 3. Sometimes down for 10 minutes. It's crazy.

Pulled out a Telkom Prepaid SIM from a while back, loaded it with some airtime, and purchased a 40+40. I will have to go to the shop for the 1TB it seems. No option in USSD to get 1TB ):
Anyway, on Telkom and it is also congested - but it stays up. The main thing is my connection remains a connection.
 
Same experience with the sudden bouts of no throughput. It's like it hangs on something. For instance, sometimes when I force close WhatsApp, the entire connection starts up again and speeds increase by a lot.

EDIT: If I can't find a reason for it hanging, then I'm forced to resort to reset the entire connection.
EDIT2: None of this happens when using my Telkom SIM.
 
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The RAIN technicians tried, but still a fail. They just locking me onto different towers, and they try and see.
I have gone through one round of testing, and it didn't work out. Going to abandon this exercise as futile, and stick with Telkom.

They know their towers are congested. Maybe a good solution is to stop selling packages in areas where it's over subscribed?
 
DominionZA said:
The RAIN technicians tried, but still a fail. They just locking me onto different towers, and they try and see.
I have gone through one round of testing, and it didn't work out. Going to abandon this exercise as futile, and stick with Telkom.

They know their towers are congested. Maybe a good solution is to stop selling packages in areas where it's over subscribed?
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They actually don't care or know where you use the sim. They just sell sims. And that is a problem because there is no control of quality of service.
 
jbroo said:
They actually don't care or know where you use the sim. They just sell sims. And that is a problem because there is no control of quality of service.
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One of the Rain support people made the comment that they are doing everything they can to provide the required bandwidth.
The problem is that customers are lying about the address where they will be using the product when signing up.
They appear to be using the sign up address as the indicator of requirements.
Hence they have no idea that they have oversold the product in a particular area and this is causing capacity constraints.

This is just a poor excuse for greed since it is a mobile product and one is free to use it anywhere in a coverage zone and should get service.
The address provided is merely a delivery address and insignificant thereafter.
They should look at usage patterns to provide requirements.
This is not Fixed LTE.
 
DominionZA said:
They know their towers are congested. Maybe a good solution is to stop selling packages in areas where it's over subscribed?
Click to expand...

Bad business decision. People will still sign up, Rain will still collect money, people will complain and might cancel but Rain gets cash it otherwise wouldn't get.
 
If you have to make a post about it, the obvious answer is yes rain ISP sucks big time no matter where you are...
 
Why does Rain choose the people it response to - I have had an issue with them for over 7 months - I keep getting useless responses - I am going to tell people in all Socials as I have been to not use Rain - its not worth it - once it does not work - you just have to accept its your money gone - but you will get billed no doubt - I have emails dating back from June - "We will be in contact with you"
 
Broadband User said:
Why does Rain choose the people it response to - I have had an issue with them for over 7 months - I keep getting useless responses - I am going to tell people in all Socials as I have been to not use Rain - its not worth it - once it does not work - you just have to accept its your money gone - but you will get billed no doubt - I have emails dating back from June - "We will be in contact with you"
Click to expand...
HI @Broadband User

I apologies for the inconvenience, if you require assistance please PM me with your email address and i will et you assist ASAP.
 
rain_mobile said:
HI @Broadband User

I apologies for the inconvenience, if you require assistance please PM me with your email address and i will et you assist ASAP.
Click to expand...
Always apologizing, that is all you good at - do you understand how long 7 months is? [email protected] - I opened this account with Broadband Forum because of you fools - and this account was opened on the 7th of June - only because I had no responses from Rain dating two weeks prior to opening of this account
 
Broadband User said:
Why does Rain choose the people it response to - I have had an issue with them for over 7 months - I keep getting useless responses - I am going to tell people in all Socials as I have been to not use Rain - its not worth it - once it does not work - you just have to accept its your money gone - but you will get billed no doubt - I have emails dating back from June - "We will be in contact with you"
Click to expand...
because if you're like me that only have access to one congested tower there is nothing they can do for you so they ignore you. That is why they don't respond to me because all I can do is post my poor speeds and all this agent can do is keep me busy to tell me someone will look into it. I think after a while all they can do is respond to new enquiries or one they can maybe help. Not sure but don't care anymore. Will keep posting my rain gospel until something is done.
 
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