Rain is fraudsters

D

dewalddee

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Its the 2nd month in a row I've went onto the rain website to cancel my 5G premium. They keep on doing debit orders on my account. When i went onto my account now it still shows i can cancel my rain 5G.

This is criminal what rain is doing. Capitec also refuses to reverse the money unless rain gives me a letter. And we know they won't do that.

Can you guys advise me what to do next? Open a case at SAPS and get lawyers involved to get them to stop debiting me?

@rain_mobile @rain_networks what are we going to do?

Rain also not coming back to me on my mails. I have printed all the mails I've sent of the cancellation for the police and laywers to look at.
 
@rain_mobile @rain_networks on the 3rd of April and on the 14th of May i requested a cancellation. You did send me an email saying a representative will contact me.

So i did speak to capitec and what Rain is doing they are changing the reference on the debit orders going off so you can't stop the debit orders also.

@rain_mobile @rain_networks you guys are a scaly bunch. 2 years of of problems on your network and now refusing to cancel it.

So even Capitec advised me the only route to go is to close the account to stop the debit orders. Rain, you guys are idiots man. A pest, a fungus, a virus.

Guys who want to use Rain, this is no month to month contract, this is for life, unless you close your account
 
Update:

I had to cancel my card over the phone with capitec and now have to get a new one when i get a chance to take off from work.

This is a new low from Rain. Disgusting man
 
Update: The 5G was cancelled yesterday afternoon. The issue that's not getting attention is that i cancelled the service is April and that's being ignored by rain.

I cancelled it the first time on the 3rd of April. I received an email that a representative was going to call me and it never happened. So on the 3rd of May the 5G should have been cancelled as i did give 1 month notice upfront.

So now I'm being punished because rain doesn't do their job.

I had to cancel my card and get a new on that's going to cost me.

So to cancel 5G you first have to come on My Broadband and make a scene, that's the only way to cancel it because the CANCEL button on your website clearly doesn't work.

Dont fall for this trap people, Capitec advised me the only way to get them to stop taking money is to cancel your card. Even they know it and its a disgrace.

Cheers
 
dewalddee said:
Update: The 5G was cancelled yesterday afternoon. The issue that's not getting attention is that i cancelled the service is April and that's being ignored by rain.

I cancelled it the first time on the 3rd of April. I received an email that a representative was going to call me and it never happened. So on the 3rd of May the 5G should have been cancelled as i did give 1 month notice upfront.

So now I'm being punished because rain doesn't do their job.

I had to cancel my card and get a new on that's going to cost me.

So to cancel 5G you first have to come on My Broadband and make a scene, that's the only way to cancel it because the CANCEL button on your website clearly doesn't work.

Dont fall for this trap people, Capitec advised me the only way to get them to stop taking money is to cancel your card. Even they know it and its a disgrace.

Cheers
Click to expand...
Lol that's on you....
 
dewalddee said:
Update: The 5G was cancelled yesterday afternoon. The issue that's not getting attention is that i cancelled the service is April and that's being ignored by rain.

I cancelled it the first time on the 3rd of April. I received an email that a representative was going to call me and it never happened. So on the 3rd of May the 5G should have been cancelled as i did give 1 month notice upfront.

So now I'm being punished because rain doesn't do their job.

I had to cancel my card and get a new on that's going to cost me.

So to cancel 5G you first have to come on My Broadband and make a scene, that's the only way to cancel it because the CANCEL button on your website clearly doesn't work.

Dont fall for this trap people, Capitec advised me the only way to get them to stop taking money is to cancel your card. Even they know it and its a disgrace.

Cheers
Click to expand...
Good Morning @dewalddee

I do apologise that your cancellation was not logged sooner and that you had to get your bank card cancelled during this process.

I have cancelled the sim as requested and the device should be collected by today, again I sincerely apologise for the experience you have gone through , we are looking into improving quality of service so as to ensure that your experience is not repeated.
 
rain_mobile said:
Good Morning @dewalddee

I do apologise that your cancellation was not logged sooner and that you had to get your bank card cancelled during this process.

I have cancelled the sim as requested and the device should be collected by today, again I sincerely apologise for the experience you have gone through , we are looking into improving quality of service so as to ensure that your experience is not repeated.
Click to expand...

I notice no mention of you giving him he’s money back, you know, they money you stole? What about compensation for the cost of card, pain and suffering, loss of income to have to go to the bank and deal with this?
 
rain_mobile said:
Good Morning @dewalddee

I do apologise that your cancellation was not logged sooner and that you had to get your bank card cancelled during this process.

I have cancelled the sim as requested and the device should be collected by today, again I sincerely apologise for the experience you have gone through , we are looking into improving quality of service so as to ensure that your experience is not repeated.
Click to expand...

What are you doing to fix your obviously non working online cancellation process?
 
telkomiskaI< said:
Your reply is so worthless what's the point in even typing that out. OP is obviously geniunely frustrated at the fact he/she is losing R600+ an having to deal with Internet that doesn't work
Click to expand...
He only cares about Capitec banks and Android phones, the rest of the world can go **** themselves :ROFL:
 
backstreetboy said:
Lol yeah sure. Cancelling your card is an over reaction.
Click to expand...

Well if it’s the only way to stop money from leaving after 3 months of fighting, what’s the other option.

If nothing else their responses simply add to the proof of how inept they are.
 
I haven't had any network for six days now. Sim card is still showing 'emergency calls only'.I've been told the issue would be solved within three business days. It hasn't been solved. I paid for thirty days of data , I haven't gotten even a week of said data. I'm tired.
 
Permelo said:
I haven't had any network for six days now. Sim card is still showing 'emergency calls only'.I've been told the issue would be solved within three business days. It hasn't been solved. I paid for thirty days of data , I haven't gotten even a week of said data. I'm tired.
Click to expand...
Morning @Permelo

I am getting someone to contact you and assist you immediately.
 
And as predicted, Rain has tried to debit my old account that i closed. Received an SMS from Rain stating that my Rain account is in arrears as they couldn't debit my account. And that's why you need to replace your card after cancelling your Rain 5G.
 
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