Rain is raining on my parade

[BiancaTheron]

I have been a customer of rain for almost 7 years now, and its insane to think they can treat their loyal customers like garbage.
@rain_networks never answers my mail complaints, and the bot on the rain go app is extremely infuriating.

they have basically tried to bill me for the month of march twice in less then 10 days and their bot said thats how the payments work, the payment at the end of feb (26th feb) is for the month of feb and this payment they tried to deducted now is for the month of march, suggest rain has a look at the bots coding that bot is very confused, as you pay for the future months subscription, I always pay my account and now this.

come on rain get it together this is unacceptable.
also can a human being please make contact with me

 

[UrBaN963]

Grab an umbrella.

@rain_mobile can you assist?

 

[rain_mobile]

Hi @BiancaTheron

Please provide us with your email via PM | https://mybroadband.co.za/forum/conversations/add?to=rain_mobile

 

[BiancaTheron]

Hi there,

seems your team has done a lovely job of creating the same issue with regards to my account, and its becoming increasingly annoying that I have to do this every month with your organisation.

my payment was deducted via debit order by your organisation on the 26th of March, seems you oaks are saying my account is overdue and have even gone ahead and cut my connection.

I yesterday changed my debit order date to go off for 1st of each month as my salary date as of May will be the last day of the month.

this is becoming unnecessary to have to keep doing this back and forth with you when I know for a fact that my account is up to date and not overdue as i know a debit order went off for this!