Rain is really letting me down

[backstreetboy]

How do you get in touch with them? I can't find a phone number anywhere, and they are so unresponsive via their website help tools

PM @rain_mobile

 

[SabeehahM]

Thanks!

 

[ExecutiveShe]

Update: I was able to get helped. If you ever lose your sim, instead of requesting a sim swap online and waiting for Rain to deliver a new one, another option is to just contact them to cancel the old one and activate a new one from clicks/takealot. The whole process will take less than a day or two.

Hey. I also have the same problem as you. I'd like to know if you reactivate the new SIM from takealot will I be billed twice? Seeing that I paid the arrears just yesterday?

 

[IamMe18]

Hey. I also have the same problem as you. I'd like to know if you reactivate the new SIM from takealot will I be billed twice? Seeing that I paid the arrears just yesterday?

For me, i lost my sim a day before the 1st of Feb so I hadn't used until I activated the new one on the 9th, so I'll only be charged the pro-rata amount for Feb. Just to be safe, you should DM the rain rep and ask him.

 

[ExecutiveShe]

For me, i lost my sim a day before the 1st of Feb so I hadn't used until I activated the new one on the 9th, so I'll only be charged the pro-rata amount for Feb. Just to be safe, you should DM the rain rep and ask him.

Thank you. I was able to get helped.