Rain is stealing my money

P

PaulB_

Senior Member
Joined
Sep 25, 2012
Messages
547
Reaction score
112
Location
/\/‾‾‾‾‾\/\
Hi all

I am currently abroad till at least next year, and Rain doesn't work in New Zealand.

So I cancelled my account, and they said that there is one month in advance before cancellation. I cancelled at the end of June, and they said that my cancellation would come into affect from August.

Imagine the fright I got, when I got a SMS from my bank saying saying a payment had gone off to Rain on the 1st of August, clearly after they had told me that from August I would no longer be a rain customer.

I'm abroad, there's no way I can use Rain here, I have contacted Capitec to block any future debt orders coming off from Rain, and any further attempts by Rain to bill my account will be dealt with. I would like Rain to refund me for August. I'm basically being billed for something I can't use...
 
PaulB_ said:
Hi all

I am currently abroad till at least next year, and Rain doesn't work in New Zealand.

So I cancelled my account, and they said that there is one month in advance before cancellation. I cancelled at the end of June, and they said that my cancellation would come into affect from August.

Imagine the fright I got, when I got a SMS from my bank saying saying a payment had gone off to Rain on the 1st of August, clearly after they had told me that from August I would no longer be a rain customer.

I'm abroad, there's no way I can use Rain here, I have contacted Capitec to block any future debt orders coming off from Rain, and any further attempts by Rain to bill my account will be dealt with. I would like Rain to refund me for August. I'm basically being billed for something I can't use...
Click to expand...
Don’t worry … we will help you ..
 
Remove your credit card from their site and dispute the August charge with your bank
 
@PaulB_ I don't want to be that guy but you should read what you sign up for, before accusing companies of stealing money...

support.rain.co.za

How does billing work ?

Let’s take an example. If the SIM was activated on the 20th of March 2021: "4G Unlimited off-peak for any device" - R250 per month for 19 hours of unlimited data - The payment that was made upf...
support.rain.co.za support.rain.co.za

Billing is backwards. You paid for July in August which is correct. It's automated so no need to go to the bank or reverse anything. They won't debit your account again.
 
Cactus said:
@PaulB_ I don't want to be that guy but you should read what you sign up for, before accusing companies of stealing money...

support.rain.co.za

How does billing work ?

Let’s take an example. If the SIM was activated on the 20th of March 2021: "4G Unlimited off-peak for any device" - R250 per month for 19 hours of unlimited data - The payment that was made upf...
support.rain.co.za support.rain.co.za

Billing is backwards. You paid for July in August which is correct. It's automated so no need to go to the bank or reverse anything. They won't debit your account again.
Click to expand...
Wrong. Backwards is only for the R250 option. All other packages/options is paid in advance.
 
cpu. said:
Wrong. Backwards is only for the R250 option. All other packages/options is paid in advance.
Click to expand...
I'm not wrong. :) I suspect you did not read the FAQ I posted. Every product including the premium 5G states this:
On 1 June 2021, you will be charged x for the period 1 May 2021 to 31 May 2021 and every month thereafter.
Click to expand...
My parents were on the R479 package and when they canceled a few months ago in favor of fiber my dad queried exactly this as he did not understand why he had to pay for Internet twice in the same month (Fibre upfront, Rain backward)
 
Last edited:
Mmm. I strongly suspect your accusation of theft is premature and probably defamatory. It's a serious thing to accuse someone of a crime, especially on a public forum.

Surely what little experience you evidently have of life should be sufficient to raise a suspicion that there's a mistake or administrative bungle rather than a crime.

In my view you owe them an apology for making a slanderous accusation.
 
PaulB_ said:
Hi all

I am currently abroad till at least next year, and Rain doesn't work in New Zealand.

So I cancelled my account, and they said that there is one month in advance before cancellation. I cancelled at the end of June, and they said that my cancellation would come into affect from August.

Imagine the fright I got, when I got a SMS from my bank saying saying a payment had gone off to Rain on the 1st of August, clearly after they had told me that from August I would no longer be a rain customer.

I'm abroad, there's no way I can use Rain here, I have contacted Capitec to block any future debt orders coming off from Rain, and any further attempts by Rain to bill my account will be dealt with. I would like Rain to refund me for August. I'm basically being billed for something I can't use...
Click to expand...
Paul … apologize bro …
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X