RAIN ISP - They do shape and throttle

P

Pieter_Badprop

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There words...

Will my connection be throttled based on my monthly gigs used?

No. You can use as much unlimited data as you like, and you will always receive the best effort service and speed of the product you selected.

So today (13/09/2020 21:14) I am sitting with 1 Mbps download speeds. The connection goes so LOW that my router says disconnected.
I got disconnected more than 20 times today and takes just under 10 minutes to get online again. Restarting my expensive router does not help. There seems to be no way to contact them.

I should mention, I pay for 10 Mbps speeds.

SIM Card Status: SIM card prepared.
Signal Strength: 75%
RSRP: -92dBm
RSRQ: -13dB
SNR: 9.0dB
 

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rain, believe it or not, indeed doesn't shape or throttle. The only known instance of a breach in usage was a user who crossed the line at around 3TB I believe, and their line was immediately cut, but I haven't heard of an updated situation as of late.
These speeds are the result of congested towers and overselling the product so capacity can't be kept up throughout most of the country. If you were to purchase an external antenna, mount it high, and find a far away, sparely populated tower on Band 38, you can easily reach 50mbps+ on 19/7 and constant 10mbps on 24/7, with a chance of low upload speeds, but it is what it is. The disconnections however remains a central server issue, it does drive me nuts and I can't stand on their network for too long because of it.
Hope you get some resolve from this!
 
Thank you.
That is good to know that I am not the only one with this issue. Thought it was my equipment.
But congestion after 18:00. I would have thought that the people on 19/7 would be offline due to high rates and that would stabalise the speed as the people on 24/7 is throtled to 10mbps.
I do have an external antenna. Works great. I did not know that the server was causing the disconnections.
 
TheRealWitblitz said:
They throttle/shape all video streaming traffic. It's a fact.
Click to expand...
Correct, I was purely referring to regular data types and completely forgot to mention this in the end, thank you @TheRealWitblitz

On the 19/7 package, streaming services are limited to ~4mbps, ~1mbps on 24/7, and P2P is limited to around ~2mbps on all packages if I remember, and 5G has its own set of restrictions at play that vary. All are bypassable for now.

That said, you won't incur a further penalty for amount used unless it's on th extreme side.
 
@Crumbl0x Your comments above kinda answer a burning question I had...
I used the 19/7 package before, and enjoyed fairly high speeds (30mbps+ faily constantly).
A few months later I found myself without Fibre for a while, and jumped back onto Rain but this time I used the 24/7 connection,but this time, I struggle to get anything above 10mbps.

I would have thought the "more expensive" package would have followed the rules of the basic pacakge, but perhaps limited more towards the 10mbps around peak.
However it looks like the 24/7 package gets limited to 10mbps almost all the time, while the 19/7 package can burst all over?

Strange!
 
brentm said:
@Crumbl0x Your comments above kinda answer a burning question I had...
I used the 19/7 package before, and enjoyed fairly high speeds (30mbps+ faily constantly).
A few months later I found myself without Fibre for a while, and jumped back onto Rain but this time I used the 24/7 connection,but this time, I struggle to get anything above 10mbps.

I would have thought the "more expensive" package would have followed the rules of the basic pacakge, but perhaps limited more towards the 10mbps around peak.
However it looks like the 24/7 package gets limited to 10mbps almost all the time, while the 19/7 package can burst all over?

Strange!
Click to expand...
yeah it's a hard restriction they put up in March when it was announced to cope with the vast amounts of people about to join the network for social distancing. Apart from the extra 5 hours of uncapped time, it's an inferior deal to the 19 hour package in almost all other fronts. I reckon when things return mostly back to normal and rain scales up a bit next year, the 24/7 package might allow unrestricted speeds in off-peak time or a '24/7 Plus' package be announced for unrestricted speeds at all times, with the usual caveats.
 
Pieter_Badprop said:
There words...

Will my connection be throttled based on my monthly gigs used?

No. You can use as much unlimited data as you like, and you will always receive the best effort service and speed of the product you selected.

So today (13/09/2020 21:14) I am sitting with 1 Mbps download speeds. The connection goes so LOW that my router says disconnected.
I got disconnected more than 20 times today and takes just under 10 minutes to get online again. Restarting my expensive router does not help. There seems to be no way to contact them.

I should mention, I pay for 10 Mbps speeds.

SIM Card Status: SIM card prepared.
Signal Strength: 75%
RSRP: -92dBm
RSRQ: -13dB
SNR: 9.0dB
Click to expand...
You not alone for months now I have same problem. Getting a ticket doesn't help as Rain never contact you. Call them thieves, not even that will get an reaction. As bad as government. Pay for nothing. This morning my Rain LTE was unusable. If you rad here, to decide on an ISP: Stay away from Rain. It's K*K!!!!
 
Crumbl0x said:
Correct, I was purely referring to regular data types and completely forgot to mention this in the end, thank you @TheRealWitblitz

On the 19/7 package, streaming services are limited to ~4mbps, ~1mbps on 24/7, and P2P is limited to around ~2mbps on all packages if I remember, and 5G has its own set of restrictions at play that vary. All are bypassable for now.

That said, you won't incur a further penalty for amount used unless it's on th extreme side.
[/QUOT
Crumbl0x said:
rain, believe it or not, indeed doesn't shape or throttle. The only known instance of a breach in usage was a user who crossed the line at around 3TB I believe, and their line was immediately cut, but I haven't heard of an updated situation as of late.
These speeds are the result of congested towers and overselling the product so capacity can't be kept up throughout most of the country. If you were to purchase an external antenna, mount it high, and find a far away, sparely populated tower on Band 38, you can easily reach 50mbps+ on 19/7 and constant 10mbps on 24/7, with a chance of low upload speeds, but it is what it is. The disconnections however remains a central server issue, it does drive me nuts and I can't stand on their network for too long because of it.
Hope you get some resolve from this!
Click to expand...
Haha, to download 13 TB you need to be family of Rain employers simply impossible with a download speed of 16 k/bs
Click to expand...
 
I haven't noticed shaping on 5G premium.

I can literally run my torrents 24 hours and do 1TB of data in 24 hours and speeds are still fine.

Only used 1.75TB this month :unsure:
rain_5G_usage.png
 
Last edited:
cavedog said:
I haven't noticed shaping on 5G premium.

I can literally run my torrents 24 hours and do 1TB of data in 24 hours and speeds are still fine.

Only used 1.75TB this month :unsure:
View attachment 921199
Click to expand...
I sail the high seas as well (with a snail like download speed though) but I wouldn't be angry if they shaped the action. I think ISPs should have the action at 5Mb/10Mb on a line up to 50Mb, 10Mb/20Mb on a line up to 150Mb and then give the 5G folks 20Mb/50Mb. Not sure it would change the experience for non sailors but as a 5 day/week sailor, I'd be ok with that experience.
 
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