Rain -LTE-A Data just disappearing

[craigba]

I am on a 20 GB package with Afrihost
Occasionally I have to top up - which I don't mind, as usage correlates to the data going down
In April, I had to top up 5GBs a few times, so I started digging further
Afrihost gives logs for a day - they show that we used data (close to 200Mbs) when no one was at home and no devices were connected (Laptops and phones came with me). If it's showing 200 Mbs when no one is at home, how can anything else the logs give us be accurate?
I asked them and they gave me the same couldn't care attitude - "sorry, you must have used that data".
I have checked and there are no other users on my network (Who's on my wifi, Arcai's Netcut).
I even followed their advice and downloaded a few apps to track usage - the usage that they say I am going through is double what all the apps say...

How is this possible?

@AfriMan , @AfriGuy , @Afrigirl

Please, surely, there's a way to get reports of the actual times that data is used / requested?

 

[AfriNatic]

I am on a 20 GB package with Afrihost
Occasionally I have to top up - which I don't mind, as usage correlates to the data going down
In April, I had to top up 5GBs a few times, so I started digging further
Afrihost gives logs for a day - they show that we used data (close to 200Mbs) when no one was at home and no devices were connected (Laptops and phones came with me). If it's showing 200 Mbs when no one is at home, how can anything else the logs give us be accurate?
I asked them and they gave me the same couldn't care attitude - "sorry, you must have used that data".
I have checked and there are no other users on my network (Who's on my wifi, Arcai's Netcut).
I even followed their advice and downloaded a few apps to track usage - the usage that they say I am going through is double what all the apps say...

How is this possible?

@AfriMan , @AfriGuy , @Afrigirl

Please, surely, there's a way to get reports of the actual times that data is used / requested?

I can totally understand where you are coming from here.

However, we don't record data is hourly intervals. We only record it per session ( Start of a connection and the end of one). If you can send through the logs you are referring to I'll try my best to track it down for you to see why the logs are not the same.

 

[craigba]

Yip, that's fine. I will be cancelling my deal with Afrihost. For the amount that I am spending I can get a much better deal with Vodacom...

 

[AfriNatic]

Yip, that's fine. I will be cancelling my deal with Afrihost. For the amount that I am spending I can get a much better deal with Vodacom...

I wish you all the best and if you need anything, please let me know.