Rain-LTE Topup giving me only half my data?

faniebraai

faniebraai

RIP
Joined
Dec 7, 2010
Messages
78,906
Reaction score
506
Location
Next to the Braai
So I topped up my Afrihost rain account, 20GB for R200, and only got 10GB, where it said the first 10GB was already used?

How the hell is that possible? I immediately got an email that 50% of the bundle have been used.

Wait time on support lines are almost longer than Telkom now :( :mad:

2017_12_11_18_18_15_Inbox.png
 
Last edited:
Dan C said:
That sucks....
Click to expand...

38min call to the support desk later... and they finally admitted there's fault on their side, and have to escalate to development.

but not before they said "no, you have applications running in the background"
yes dude, i used more than 10gb in less than 5 min ;)

Let's wait for feedback tomorrow.
 
faniebraai said:
38min call to the support desk later... and they finally admitted there's fault on their side, and have to escalate to development.

but not before they said "no, you have applications running in the background"
yes dude, i used more than 10gb in less than 5 min ;)

Let's wait for feedback tomorrow.
Click to expand...

Lol, the Rain network is really fast ....

Anyhow hope they resolve it.
 
faniebraai said:
38min call to the support desk later... and they finally admitted there's fault on their side, and have to escalate to development.

but not before they said "no, you have applications running in the background"
yes dude, i used more than 10gb in less than 5 min ;)

Let's wait for feedback tomorrow.
Click to expand...

Heya faniebraai. really sorry to hear about the miscommunication here. I'd love to take a look into this and follow up from my side. Did you get a reference number for the internal query logged with our devs? Regardless, please PM me your account info and I'll help from my side.
 
AfriFella said:
Heya faniebraai. really sorry to hear about the miscommunication here. I'd love to take a look into this and follow up from my side. Did you get a reference number for the internal query logged with our devs? Regardless, please PM me your account info and I'll help from my side.
Click to expand...

Did not receive a ref number. The operator just told me to phone back in the morning, as the morning shift would have an update by then... if you could help, I'll appreciate it. Will PM account details.
 
And then at 9am I get a SMS with "Gian" asking for feedback on my interaction with *******

Nee man. Does it look like my issue has been resolved?
 
Last edited by a moderator:
AfriFella said:
Heya faniebraai. really sorry to hear about the miscommunication here. I'd love to take a look into this and follow up from my side. Did you get a reference number for the internal query logged with our devs? Regardless, please PM me your account info and I'll help from my side.
Click to expand...

still no feedback?
 
1 December, between 00:00 and 00:01, 10GB disappeared. When I queried, the support person told me LTE is very fast. On a good day a 1GB download takes 10 minutes.
 
faniebraai said:
And then at 9am I get a SMS with "Gian" asking for feedback on my interaction with Rendani

Nee man. Does it look like my issue has been resolved?
Click to expand...

I also once received such a sms asking for feedback but up to that stage I haven't even spoken to someone. :crylaugh:
 
alexjay said:
1 December, between 00:00 and 00:01, 10GB disappeared. When I queried, the support person told me LTE is very fast. On a good day a 1GB download takes 10 minutes.
Click to expand...

That sounds really strange, alexjay. :( It's possible that you could be referring to ClientZone logs which are slightly delayed vs realtime Rain logs. This is something that our developers are working on with Rain. This does not mean that 10GB was used in that time, but it could mean that 10GB was used up until that time. I hope that makes sense. Please drop me a PM with your account info and I'll send you a breakdown of your logs that I can request from Rain directly.
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X