NodeCore
Active Member
- Joined
- Aug 1, 2014
- Messages
- 69
- Reaction score
- 28
I have officially given up on this product... Sad reality is, I have not even used it. Believe me, I tried.
TLDR - Ordered a SIM card - spectacular failure on RAIN's behalf, now unable to cancel the order and I am expected to pay for a service I don't have...
Step 1: See the launch of RAIN Mobile, as I am a subscriber to RAIN fixed LTE I thought this to be a nice addition to my internet at home.
Step 2: Open the website, register, order and PAY for the sim card.
Step 3: Delivery date rolls by...
Step 4: Receive a SMS with an apology asking me to pick a new delivery date.
Step 5: New delivery date rolls by...
Step 6: Attempt live chat help (only took 3 hours to connect to an agent) I then get told - "yes my SIM card was ordered, however the payment failed on THEIR side and that I have to reorder. All fine and dandy, these things happen - lets pay again except there is no way to reorder on the website and the live chat agent was unable assist.
Step 7: Agent escalates the call. Also confirms that I will be charged on the 1st for the add-on data (R250) for a product I don't have...
Step 8: I have now waited another 2 days with no response. I am now trying to cancel this useless product, but I cannot do so on the website because that section on my profile is not yet active as I have yet to receive my SIM card. The only section visible on my profile is data usage and a reminder that I will be billed on the first on July. This morning I decided to phone. I am currently holding for the first available operator - have been doing so since 09:00 (almost 2 and a half hours no answer)
I have no idea how this story ends...
TLDR - Ordered a SIM card - spectacular failure on RAIN's behalf, now unable to cancel the order and I am expected to pay for a service I don't have...
Step 1: See the launch of RAIN Mobile, as I am a subscriber to RAIN fixed LTE I thought this to be a nice addition to my internet at home.
Step 2: Open the website, register, order and PAY for the sim card.
Step 3: Delivery date rolls by...
Step 4: Receive a SMS with an apology asking me to pick a new delivery date.
Step 5: New delivery date rolls by...
Step 6: Attempt live chat help (only took 3 hours to connect to an agent) I then get told - "yes my SIM card was ordered, however the payment failed on THEIR side and that I have to reorder. All fine and dandy, these things happen - lets pay again except there is no way to reorder on the website and the live chat agent was unable assist.
Step 7: Agent escalates the call. Also confirms that I will be charged on the 1st for the add-on data (R250) for a product I don't have...
Step 8: I have now waited another 2 days with no response. I am now trying to cancel this useless product, but I cannot do so on the website because that section on my profile is not yet active as I have yet to receive my SIM card. The only section visible on my profile is data usage and a reminder that I will be billed on the first on July. This morning I decided to phone. I am currently holding for the first available operator - have been doing so since 09:00 (almost 2 and a half hours no answer)
I have no idea how this story ends...
.